Technical Support Specialist with Advanced Language Skills

5 days ago


Remote Warsaw, Czech Republic Teleperformance Poland Full time

About the Role

We are seeking a Technical Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing technical assistance to equipment users.

Job Description

Your primary responsibility will be to diagnose and resolve technical problems related to household appliances and RTV equipment. You will also provide information on products and their functionality, as well as enter requests into our system.

Key Responsibilities:

  • Provide technical support to customers via phone or other communication channels.
  • Diagnose and resolve technical issues related to household appliances and RTV equipment.
  • Offer product information and functionality guidance to customers.
  • Enter customer requests into our system for prompt resolution.

Requirements

To succeed in this role, you will need:

  • Fluency in Greek (B2/C1) and excellent command of English (B1/B2).
  • Basic knowledge of operating household appliances (i.e. refrigerator, washing machine, TV).
  • Excellent communication and problem-solving skills.
  • A positive attitude, willingness to learn, and strong typing skills.
  • Availability for at least 120 hours per month, with project hours from Monday to Friday, 8:00-17:00.

What We Offer

In return for your hard work and dedication, we offer:

  • A competitive rate of PLN 49.00 gross/hour.
  • The possibility of arranging a convenient working schedule.
  • Access to our MyBenefit platform, where you can exchange points for rewards such as sports cards, shopping codes, cinema tickets, and more.
  • The opportunity to work remotely after completing a trial period and achieving positive results.
  • Ongoing personal and language development through internal training and free access to a language learning platform.
  • A chance to grow within our company's structures and build a career path.

Recruitment Process

Our recruitment process includes:

  1. Screening - initial telephone interview.
  2. Language test.
  3. Online interview with English language verification.
  4. Information about our decision.


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