Merchant Support Specialist: Expert in Payment Solutions
3 days ago
B2B Soft is a dynamic and close-knit team providing expert support to merchant clients in North America. We are dedicated to delivering exceptional client experiences and fostering a culture of knowledge sharing and professional growth.
Job Description
As a Merchant Support Specialist, you will be the trusted advisor to our merchant clients in the US, assisting them with maintaining their merchant accounts, resolving payment issues, and providing up-to-date information about their services. You will contribute to a seamless client experience by providing top-notch support through calls, emails, and other channels.
Key Responsibilities:
- Assist business owners in the US with merchant account maintenance and issue resolution.
- Provide timely and accurate information about B2BSoft payment solutions to existing and prospective customers.
- Respond to support queries via phone and email.
- Guide clients on account-related questions, processes, and system navigation.
- Troubleshoot and resolve funding delays or discrepancies in transactions.
- Process requests for account updates ensuring compliance with company policies.
Required Skills and Qualifications:
To excel in this role, you must possess:
- Fundamental technical skills, including PC proficiency and Microsoft Windows knowledge.
- Excellent communication and listening skills, with the ability to empathize with clients.
- Strong conflict resolution and problem-solving abilities.
- Time-management and organizational skills, with a keen eye for detail.
- A positive attitude and self-control.
- Optional: experience working with CRM and Jira.
Benefits
We offer an attractive compensation package, including:
- Vacation (unlimited PTO policy)
- UA State Holidays
- Absence due to illness (5 business days)
- Corporate Business training
- Referral Bonus Program
Others
In addition to developing technical skills, you will acquire valuable knowledge of business processes, operational procedures, and the daily needs of our customers. This is an excellent opportunity to become experts in the field of payment solutions and gain insights into the wireless industry.
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