Freight Forwarding Specialist: Logistics Operations Manager
1 week ago
Are you an operations professional with a passion for logistics and customer service? We are seeking a highly organized and proactive Freight Forwarding Specialist to join our team at Enloyd. As a key member of our international logistics partner's team, you will be responsible for administering sea shipments, handling customer inquiries, and collaborating with internal departments and external partners.
Company Overview
Our international logistics partner is a global leader in the industry, providing a wide range of services including e-commerce, road, air, and sea transport, contract logistics, supply chain optimization, and warehousing. With a strong presence in the market, they have built a reputation for excellence and reliability.
Job Description
- Administer sea shipments from start to finish, ensuring timely and efficient delivery of goods to customers worldwide.
- Handle customer inquiries and provide exceptional customer service, responding promptly to queries and resolving any issues that may arise.
- Collaborate with internal departments, such as sales and marketing, to ensure seamless communication and effective coordination of logistics operations.
- Work closely with external partners, including shipping companies and subcontractors, to negotiate rates and ensure compliance with regulations.
- Issue outgoing invoices and check incoming invoices, maintaining accurate records and managing cash flow effectively.
Required Skills and Qualifications
- Proven experience in sea freight forwarding or a related field, with a strong understanding of logistics operations and customer service principles.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and external partners.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Proficient in Microsoft Dynamics 365, with experience in using this software to manage logistics operations and customer data.
Benefits
- 2 days home office per week, allowing for flexibility and work-life balance.
- International career opportunities, with the chance to work with a global team and develop skills in a dynamic and fast-paced environment.
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