Junior IT Support Specialist
1 week ago
Job Requirements
- Secondary or higher education in IT or a related field is required.
- Prior experience in a similar position is an advantage.
- Proficiency in Windows operating systems and Microsoft Office is essential.
- Ability to diagnose and resolve technical issues is crucial.
- Good communication and teamwork skills are necessary.
- English language proficiency is required.
- Experience in IT equipment management and logistics is an asset.
Job Responsibilities
- Diagnosing and resolving technical issues reported by users.
- Installing, configuring, and updating software and computer hardware.
- Providing remote and in-person support for company employees.
- Maintaining technical documentation and reporting incidents.
- Collaborating with other departments to ensure IT system continuity.
- Managing IT equipment logistics, including distribution, maintenance, and inventory.
- Monitoring equipment condition and planning replacements or repairs.
- Handling contact center operations, including ticket management and customer support.
Requirements
- Windows operating system expertise.
- Microsoft Office proficiency.
- Strong communication skills.
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