Senior Customer Care Strategist
1 week ago
We are currently seeking a highly skilled Senior Customer Care Strategist to join our team in Prague, Czech Republic. This is an exciting opportunity to enhance order processing through harmonization, automation, and standardization.
In this role, you will work closely with the Global Business Support team to optimize Order processing strategies within SAP, utilizing technology platforms such as Esker/SFDC, in partnership with Product Owners.
Key responsibilities include:
- DIRECT AND MENTOR A TEAM OF SIX, FOSTERING SUPPORT FOR THE NATIONAL MARKET – INCLUDING CLIENTS AND THE SALES DEPARTMENT.
- ELEMENT YOUR ANALYSES DERIVED FROM SFDC TO LEAD CUSTOMER ENHANCEMENT EFFORTS.
- CULTIVATE AND MAINTAIN A WORKPLACE ATMOSPHERE THAT UPHOLDS THE QUALITY POLICY AND QUALITY SYSTEM.
To succeed in this position, you should have
- a minimum of 3 years in a leadership role.
- deep knowledge of Customer Care related operations (Order-to-Cash).
- proficiency in SAP with a preference for those familiar with Esker/SFDC technologies.
- expertise in advancing automation within order processing.
- excellent analytical abilities and methodical thinking.
- exceptional communication skills and adept at managing change.
The ideal candidate will have a proven track record in designing and implementing guidelines, processes, and instructions. You will also be proficient in Microsoft Office applications (Excel, Word, PowerPoint) and proficient in both English and Czech.
This is a full-time opportunity with a competitive salary of CZK 1,200,000 per annum, which includes a comprehensive benefits package, opportunities for professional development, and a hybrid working model (office attendance three days a week). If you are interested in this challenging role, please apply now
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