Expert Technical Support Specialist
3 days ago
About Our Company
Our Partner is one of the largest manufacturers of sanitary and mechanical fittings in Central and Eastern Europe, with almost 30 years of experience in the industry. Thanks to its commitment to high product quality and its mission to satisfy the customer's need for a 'safe and well-functioning home', the company's products are already present in millions of homes worldwide.
About the Role
We are seeking an Expert Technical Support Specialist to join our team. As a key member of our technical department, you will play a pivotal role in ensuring the technical excellence and support of our products and services.
Key Responsibilities
- Providing expert technical advice to clients to enhance their understanding and utilization of our products;
- Ensuring comprehensive and accurate technical documentation related to our products, including technical approvals, declarations of conformity, performance data, translations, instructions, and technical manuals;
- Developing training materials and conducting technical and commercial training sessions for our partners, aligning training plans with the sales department's needs;
- Creating and maintaining a robust database of technical documents within the company;
- Maintaining connections with local authorities to secure necessary approvals and certifications for our activities;
- Continuously acquiring and deepening knowledge about our products and systems, as well as staying updated on relevant legislation and industry standards;
- Traveling to client sites to provide on-the-ground technical support and assistance;
- Adjusting the number of individual items (spare parts and consumables for equipment maintenance) that should be in stock;
- Preparing necessary documentation and detailed reports to support technical operations;
- Working closely with Sales, Logistics, Acquisitions, and Administration departments to ensure seamless operations and customer satisfaction;
- Continuously improving the technical department in alignment with the company's strategic goals.
Requirements
- Specialized technical field experience;
- Performance bonus;
- SZÉP card;
- Training opportunities;
- Home office;
- Laptop;
- Cell phone.
Estimated Salary: 8,000,000 HUF/year
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