Strategic Business Development Manager with Dutch/Swedish/Norwegian Expertise
4 days ago
We are seeking an experienced Strategic Business Development Manager to join our team at Infor. As a key member of our organization, you will be responsible for driving mutual benefit for small and medium-sized customers.
About the RoleThis is a unique opportunity to leverage your expertise in ERP solutions, communication skills, and fluency in European languages to deliver exceptional customer experiences. You will act as the primary relationship owner, driving strategic partnerships aligned with customer business objectives and priorities.
Key Responsibilities- Own and execute account strategy, plan, escalation, and governance model for small and medium-sized customers
- Identify opportunities for additional Infor capabilities within the account
- Assist customers with the renewal process
You will develop trust-based relationships within the account, expanding relationships horizontally and vertically. This involves ensuring consistent communication, executive, annual, and partnering reviews.
Advocacy- Understand and assist in driving the customers' strategic vision, buying decision, and value drivers
- Effectively manage customer escalations and satisfaction levels
- Align Infor pillars such as Sales, Services, Support, Product Development throughout the entire customer lifecycle
You will ensure customers derive maximum value and achieve desired business outcomes with their investment in Infor solutions. This includes helping customers define their annual roadmap, working with them to define solution adoption and expansion plans, and advocating product roadmap enhancements on their behalf.
Requirements- ERP experience
- Strong communication skills
- Fluency in European languages, preferably Scandinavian
Infor is a global leader in business cloud software products for companies in industry-specific markets. We build complete industry suites in the cloud and efficiently deploy technology that puts the user experience first, leveraging data science and integrating easily into existing systems.
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