Customer Success Executive with Dutch/Swedish/Norwegian @
7 days ago
Basic Qualifications:
- Extensive professional experience in service delivery, sales, and account management.
- Record of leadership and proven success in large-scale, complex ERP software implementations.
- Strong executive presence and communication skills, including the ability to hold crucial conversations.
- Experience in a consultative role with the C-suite and Executive teams.
- Ability to build and sustain strong working relationships at the executive level.
- Experience working in a highly matrixed environment.
- Demonstrated critical thinking and decision-making skills.
- Lead customer experience outcomes to achieve long term value.
- Successful track record in leading, developing, and coaching high-performing teams.
- Ability to lead, motivate and direct a workgroup.
Preferred Qualifications:
- Fluency in any European Language is preferred. Native equivalent fluency any Scandinavian Language is a distinct advantage.
- A proven track record of leading process improvement initiatives with creative and innovative models.
- Customer-focused and demonstrated success to influence others to achieve results in matrix environment.
- Expertise in business transformation and change management.
- Expertise in specific industry business operations, challenges, and trends.
- Industry experience in Food and Beverage (F&B) and/or Manufacturing.
- Experience in leading a small team of indirect reports
Position summary
Infor's customer success mission is to increase and maximize value for the customer and Infor, ensuring that customer strategic objectives and business outcomes are realized. The Customer Success Executive (CSE) is a crucial owner of the customer within Infor, aligned throughout the customer journey serving as the main executive point of contact with their executive team. The CSE is the overall account owner partnering to bring the full breadth and depth of Infor to customers, helping them achieve their business outcomes and creating mutual value to both organizations.
The CSE establishes the account strategy and executes on that strategy to meet their KPIs focused on customer success, satisfaction, customer expansion, unqualified references, and retention.
The CSE is the escalation point for the customer within Infor and serves as an advocate with Sales, Services, Support, Product Development, and partners to drive customer success and desired customer business outcomes. This role will manage a range of customers within the designated Industry and have a set of KPIs in relation to the role level. This position may have a team of indirect resources reporting to them for account engagement as and to aid resolution of issues
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
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