Key Account Manager for Industry Solutions
4 days ago
Job Description:
We are seeking a highly skilled Key Account Manager to join our team at Infor. As a Key Account Manager, you will be responsible for driving mutual benefit for small and medium-sized customers with Annual Contractual Values ranging from $250K to $1 million.
Key Responsibilities:
- Own and execute the account strategy, plan, escalation, and governance model for small and medium-sized customers
- Identify opportunities for additional Infor capabilities within the account
- Assist customers with the renewal process
- Drive a strategic partnership that is aligned with customer business objectives and priorities
- Develop a trust-based relationship within the account that expands relationships horizontally and vertically
- Ensure consistent communication, executive, annual, partnering reviews
- Understand and assist in driving the customers' strategic vision, buying decision, and value drivers
- Effectively manage customer escalations and satisfaction level
- Align Infor pillars such as Sales, Services, Support, Product Development throughout the entire customer lifecycle
- Coordinate customer access to product & technical experts
- Work with customers to obtain unqualified references
Value Realization:
- Ensure customers derive maximum value and achieve desired business outcomes with their investment in Infor solutions
- Help customers define their annual roadmap and work with the customer to define solution adoption and expansion plans
- Advocate product roadmap enhancements on behalf of the customer
- Provide updates and communication to leadership on customer health, plans, and issues
- Maintain education on product, industry, and enablement updates
- Manage account team and ensure team engagement
About Infor:
Infor is a global leader in business cloud software products for companies in industry-specific markets. Our solutions help businesses overcome market disruptions and achieve business-wide digital transformation.
What We Offer:
- A dynamic and supportive work environment
- Opportunities for career growth and professional development
- A competitive compensation package
- A comprehensive benefits program
Requirements:
- ERP experience
- Excellent communication skills
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