Key Account Manager for Industry Solutions

4 days ago


Wrocław, Województwo dolnośląskie, Czech Republic Infor Full time

Job Description:

We are seeking a highly skilled Key Account Manager to join our team at Infor. As a Key Account Manager, you will be responsible for driving mutual benefit for small and medium-sized customers with Annual Contractual Values ranging from $250K to $1 million.

Key Responsibilities:

  • Own and execute the account strategy, plan, escalation, and governance model for small and medium-sized customers
  • Identify opportunities for additional Infor capabilities within the account
  • Assist customers with the renewal process
  • Drive a strategic partnership that is aligned with customer business objectives and priorities
  • Develop a trust-based relationship within the account that expands relationships horizontally and vertically
  • Ensure consistent communication, executive, annual, partnering reviews
  • Understand and assist in driving the customers' strategic vision, buying decision, and value drivers
  • Effectively manage customer escalations and satisfaction level
  • Align Infor pillars such as Sales, Services, Support, Product Development throughout the entire customer lifecycle
  • Coordinate customer access to product & technical experts
  • Work with customers to obtain unqualified references

Value Realization:

  • Ensure customers derive maximum value and achieve desired business outcomes with their investment in Infor solutions
  • Help customers define their annual roadmap and work with the customer to define solution adoption and expansion plans
  • Advocate product roadmap enhancements on behalf of the customer
  • Provide updates and communication to leadership on customer health, plans, and issues
  • Maintain education on product, industry, and enablement updates
  • Manage account team and ensure team engagement

About Infor:

Infor is a global leader in business cloud software products for companies in industry-specific markets. Our solutions help businesses overcome market disruptions and achieve business-wide digital transformation.

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development
  • A competitive compensation package
  • A comprehensive benefits program

Requirements:

  • ERP experience
  • Excellent communication skills


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