
Service Representative
1 day ago
Job Overview:
We are seeking a skilled professional to fill the role of Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring overall customer satisfaction.
Main Responsibilities:
- Respond promptly to client inquiries through multiple communication channels, including phone, email, and/or chat, in a courteous and professional manner.
- Qualify metrics by providing accurate and effective solutions to clients, account executives, & other team member's issues, complaints, and inquiries.
- Document all client interactions and transactions accurately in the database system.
- Meet or exceed performance goals, including customer satisfaction, call resolution, and quality assurance metrics.
Required Skills and Qualifications:
- 1-3 years of experience working in a call center, customer service environment, restaurant or related field.
- Excellent verbal and written English communication skills.
- Minimum high school diploma.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Familiar with internal software applications such as CRM's, Salesforce, Talkdesk.
About the Role:
We offer a dynamic work environment where you can grow professionally while making a positive impact on our clients. Our company culture prioritizes teamwork and commitment to excellence. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you
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