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Multilingual Customer Support Representative
2 weeks ago
We are seeking a skilled and detail-oriented Customer Service Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service to our clients through timely and accurate processing of information.
- Key Responsibilities:
Data Management: Validate and enter data (e.g. applications, generic data maintenance, orders, resignation and renewal) for multiple countries.
Document Validation: Perform deep and complex documents validation and check information for completeness and correctness in compliance with business conduct rules.
Request Handling: Investigate requests from Amway Business Owners and independently provide appropriate solutions based on experience and acquired Customer Service knowledge.
Team Collaboration: Assist other team members with daily duties, accurately enter and update data records in various IT Systems, identify system errors and inform uplines about all ABO related issues.
Process Improvement: Monitor and maintain inbound channels and document workflow, collaborate on daily basis with other Central Functions, contribute to high data quality and apply data governance standards.
Requirements:
- Education and Skills: Bachelor University Degree, good knowledge of Italian language (B1/B2 level), good knowledge of English, proficiency in working with IT systems.
- Work Experience: Previous working experience with customers in a service-oriented area would be an asset.
Benefits:
- Hybrid Work Model: Work from the office 3 days a week.
- Private Medical Care: LuxMed Group membership.
- Cafeteria Platform: MyBenefit, Multisport card available.
- Group Life Insurance: company-provided.
- Birthday Off: additional day off for your birthday.
- Volunteer Days: two days off per year for voluntary activities of your choice.
- Employee Discount: discounts on Amway products.
- Annual Bonus: depending on individual performance.
- Training Opportunities: professional certifications, e-learning platform access.
- Possibility of Growth: within the organization.
