International IT Support Professional

5 days ago


Budapest, Budapest, Czech Republic Fox HR Consulting Kft. Full time
Job Description

We are seeking an experienced and fluent French speaking service desk agent to join our team at Fox HR Consulting Kft. As a key member of our support team, you will be responsible for providing comprehensive guidance and information on IT-related issues to customers via email, chat, and telephone.

Our company is one of the world's leading IT professional services companies, transforming clients' business, operating, and technology models for the digital era. We offer a dynamic and international working environment, with opportunities for career growth and development.

Key Responsibilities:
  • Providing technical support and resolving customer queries via various communication channels.
  • Ensuring accurate and timely recording of customer interactions throughout the lifecycle of tickets.
  • Prioritizing and managing tickets in an orderly manner to ensure efficient resolution.
  • Proactively contributing to service improvement initiatives to enhance overall customer satisfaction.
Requirements:
  • A customer-focused mindset and excellent soft skills.
  • Proficiency in French language (spoken and written) as well as fluency in English for internal communication.
  • Previous experience in customer service or IT helpdesk roles is an advantage.
What We Offer:
  • Competitive salary: €35,000 per year (approximate range based on location and experience).
  • A comprehensive cafeteria package, including full-scope training courses from day one.
  • Internal career path and opportunities for promotion.
  • Free gym pass and employee events.
  • Possibility for hybrid working hours.


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