Customer Success Expert for Digital Neurological Apps

2 days ago


Remote, Czech Republic DNA325 Full time

At DNA325, we are seeking a highly skilled Customer Success Expert to join our team. As a key member of our Customer Success Team, you will play a critical role in helping customers and patients with their questions and needs related to our digital neurological apps.

Your primary responsibilities will include analyzing customer feedback, suggesting process improvements, and working creatively on growth projects and ideas by participating in workshops and task forces on topics related to marketing, customer loyalty, and product improvements.

Key Requirements
  • You have experience with Zendesk or similar ticketing tools and are proficient in customer service.
  • You are empathetic, love helping people, and possess good organizational skills.
  • You work independently, learn quickly, and enjoy learning new things.
  • You are open to new topics and like to think outside the box.
  • You have some experience in customer-facing roles and are fluent in German and English (other languages are a plus).

We are looking for someone who is fast-paced, structured, and solution-oriented. If you have a passion for customer success and want to be part of a dynamic and innovative environment, we encourage you to apply.

About Us

DNA325 is one of the leading companies for cognitive health with over 25 million users. We are addressing complex questions around digital neurological apps and their impact on mental fitness, well-being, and cognitive aging.

Our mission is to adapt proven methods of science and practice to the needs of today. We are committed to providing the best possible support in achieving our goals.

As a Customer Success Expert, you will be part of a diverse team that values initiative, creativity, and collaboration. You will have the opportunity to work on a wide range of tasks, from customer support to growth initiatives, and will be supported by a clear work structure and flat hierarchies.

What We Offer
  • Flexible working hours to achieve an optimal work-life balance
  • 100% remote or hybrid work arrangement, as desired
  • An office with events and roof terrace (if desired)
  • A tailored onboarding program for quick skill-building and organization knowledge
  • Rapid promotion opportunities and a competitive salary
  • Sponsored gym memberships and other sports courses
  • A training budget of EUR 1,000 for personal development


  • Remote, Czech Republic DNA325 Full time

    About DNA325Our client is a leading company in the cognitive health sector with over 25 million users. They aim to help people stay mentally fit or get fitter faster using digital neurological apps. Their mission is to adapt proven methods of science and practice to meet today's needs.Their award-winning app, reimbursed by all health insurance companies, can...


  • Remote, Czech Republic DNA325 Full time

    About DNA325We are a leading company for cognitive health, serving over 25 million users. Our mission is to provide digital neurological apps that help people stay mentally fit or achieve better cognitive abilities faster.Our client is addressing questions like how to slow down mental aging and what effect multimodal cognitive training has on well-being....


  • Remote, Czech Republic DNA325 Full time

    Your mission: You help customers and patients with their questions and with a medical product You answer emails, reviews and reports in Zendesk You analyze customer feedback and suggest process improvements You work creatively on growth projects and ideas by participating in workshops and task forces on topics related to marketing, customer loyalty and...


  • Remote, Czech Republic Secfix Full time

    About SecfixWe are a fast-growing company that automates security compliance for SMBs in Europe. Our platform integrates with a company's tech stack, extracts the data needed for compliance, and creates a checklist to become and remain compliant.Our mission is to make security and compliance easy for modern companies. We are on a trajectory fueled by top...


  • Remote, Kraków, Warsaw, Czech Republic Mend.io Full time

    Requirements: Minimum of 4 years experience in a Customer Success role, managing large accounts. Native-level English proficiency. Experience from a SaaS B2B company - is a must have a requirement Proficiency with development environments. Strong technical and problem-solving abilities. Proven history of delivering substantial value to...


  • Remote, Bydgoszcz, Katowice, Poznań, Czech Republic VML Enterprise Solutions Full time

    About the RoleWe are seeking a highly skilled Senior Web Experimentation Engineer to join our team at VML Enterprise Solutions. This is a fantastic opportunity to work with cutting-edge technologies and collaborate with a talented group of professionals.As a Senior Web Experimentation Engineer, you will be responsible for designing, developing, and...


  • Remote, Czech Republic Reedsy Full time

    About the RoleWe're seeking a highly skilled Customer Support Specialist to join our team at Reedsy. As a key member of our operations team, you'll be responsible for delivering exceptional support to authors and publishing professionals.Your primary focus will be on providing timely and effective assistance to customers, ensuring their needs are met and...


  • Remote, Warsaw, Czech Republic Creatio Full time

    Required skills and qualifications:            Fluency in English is a must. Experience in B2B account management or project management with Enterprise accounts of not less than 4 years. Desire to learn and adapt fast according to a changing market environment. Customer-centric expert with a track record in delivering customer success. Project...


  • Remote, Czech Republic Secfix Full time

    English (fluent) and German (C2) Great time management and organisational skills Excellent communication skills Ideally 2+ years of experience in customer success management or account management roles at a high-growth B2B SaaS company Comfortable talking through basic technical concepts with a technical audience Proven track record of managing multiple...


  • Remote, Warsaw, Czech Republic Creatio Full time

    Company OverviewCreatio is an award-winning company that offers a unique opportunity for growth and development.We are a remote-first hybrid team that values flexibility and work-life balance. Our company culture is built on core values such as One Team, Genuine Care, Passion, Strive for Excellence, and Grow Every Day.SalaryThe estimated salary for this...


  • Remote, Krakow, Czech Republic QURATE RETAIL GROUP GLOBAL BUSINESS SERVICES Full time

    Seeking a talented UX Product Designer to join our Global Technology Organization with a focus on building Digital Products for QRG's vCommerce Ventures business and driving innovation in the Streaming space.Company OverviewThe Qurate Retail Group (QRG) is a leading retail, media, and social shopping experience provider. We reach over 360 million homes...


  • Remote, Czech Republic SYNTECH Full time

    About the RoleWe are seeking a highly motivated Digital Sales Expert to join our team at SYNTECH. In this role, you will be responsible for actively searching for and promoting company products and services on the market.Key Responsibilities:Conduct negotiations and conclude contracts with enterprises in various sectors.Support and develop long-term...


  • Remote, Wrocław, Kraków, Warszawa, Czech Republic Droids On Roids Full time

    Company OverviewDroids On Roids is a cutting-edge technology company that seeks to revolutionize the way we approach digital solutions. Our team of experts is dedicated to delivering innovative, high-quality products that exceed our clients' expectations.


  • Remote, Paris, Czech Republic Koyeb Full time

    Company OverviewWe are Koyeb, a global company headquartered in France, Europe. We're building a product used by developers and interacting daily with our developers' community - which are our users.All our communications, internal and public, are in English. Our long-term mission doesn't change, but you need to be willing to work on a short-term roadmap...


  • Remote, Gdańsk, Czech Republic GetResponse S.A. Full time

    responding to inquiries and educating our customers on our products by chat and email troubleshooting problems for customers coordinating solutions with IT and management helping customers build successful businesses handling onboarding calls with customers Are you ready to embark on an exciting and impactful career as a Customer Success Advisor? If...


  • Remote, Czech Republic Tribuna Digital Full time

    Очікування від вас: Досвід роботи за гнучкими методологіями та створення онлайн-продуктів (web або mobile app). Уміння формулювати для крос-функціональних команд цілі, задачі, метрики продукту...


  • Remote, Czech Republic VARTEQ Inc. Full time

    VARTEQ Inc. is a leading provider of technology solutions, delivering innovative digital experiences to businesses across various industries.We are seeking an experienced Senior Flutter Mobile App Developer to join our team. This key role involves designing and developing high-quality mobile applications for both iOS and Android platforms using the Flutter...


  • Remote, Warszawa, Czech Republic Orange Polska Full time

    Znasz środowisko Google Analytics Platform Potrafisz pracować w środowisku BigQuery, pisać zapytania SQL i wizualizować je w odpowiednich narzędziach Rozumiesz, że dane są warte tyle, ile podjęte na ich podstawie decyzje. Potrafisz przygotować cenne dla biznesu rekomendacje Masz doświadczenie w analityce aplikacji Masz umiejętność wizualizacji...

  • SaaS Sales Manager

    3 months ago


    Remote, Czech Republic Top Rent App Full time

    native-level proficiency in the German language is a crucial requirement must live in Germany and/or have significant experience living in Germany in the past speak fluent Russian/Ukrainian English proficiency at the Upper-Intermediate level or higher at least 2 years of B2B sales experience thorough understanding of the German market dynamics, business...


  • Remote, Warszawa, Czech Republic YND Technologies Full time

    Job Description:We are seeking an experienced Digital Product Designer to join our team at YND Technologies. In this role, you will work collaboratively with cross-functional teams to design, launch, and iterate on digital products.The ideal candidate will have a strong understanding of UI/UX principles, typography, animation, and graphic design. You should...