Strategic Enterprise Customer Success Manager

1 month ago


Remote Warsaw, Czech Republic Creatio Full time

Company Overview

Creatio is an award-winning company that offers a unique opportunity for growth and development.

We are a remote-first hybrid team that values flexibility and work-life balance. Our company culture is built on core values such as One Team, Genuine Care, Passion, Strive for Excellence, and Grow Every Day.

Salary

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience and qualifications.

Job Description

This is an exciting opportunity to join our team as a Strategic Enterprise Customer Success Manager.

You will be responsible for maintaining and developing long-term relationships with strategic global customers of the Enterprise segment.

You will act as a trusted advisor of Enterprise accounts and communicate with them on different levels, including C-level executives.

You will control and audit delivery processes in projects for Enterprise customers, identify early red flags to prevent delivery-related issues.

You will engage and collaborate with overseas customers and partners to find a win-win structure of relationships for all parties.

You will grow customer's portfolio through zero churn and active cross and up sales.

You will maintain higher than industry average NPS score.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Project management experience
  • Fluency in English
  • Experience in B2B account management or project management with Enterprise accounts of not less than 4 years
  • Customer-centric approach
  • Ability to adapt fast according to a changing market environment

Benefits

Creatio offers a range of benefits, including:

  • Private healthcare
  • Career growth opportunities
  • Sick days and paid vacation
  • In-house trainings

Others

This is a great opportunity to join a dynamic team and contribute to the success of our customers. If you are passionate about customer success and have the required skills and qualifications, we encourage you to apply.



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