IT Support Engineer for European Technology Company

1 day ago


Remote, Czech Republic Devire Full time

We are seeking a skilled IT Support Engineer to join our team at Devire Outsourcing IT, a partnership dedicated to self-employed IT specialists.

Job Description

As an IT Support Engineer, you will be responsible for leading the investigation of multiple support tickets and working collaboratively with customers to understand and resolve their issues. Your duties will include prioritizing issues, providing exceptional customer service, and creating knowledge articles to enhance our documentation.

Key responsibilities include:

  • Leading the investigation of multiple support tickets and working collaboratively with customers to understand and resolve their issues.
  • Prioritizing issues and providing exceptional customer service to customers located in multiple countries.
  • Creating knowledge articles to enhance our documentation and enable customers to better understand product use cases.

You will work closely with our clients to implement their platforms in various environments, requiring strong technical skills and a customer-focused approach.

Requirements

To succeed in this role, you must possess:

  • At least 2 years of relevant experience in a Level 2 Technical Support or DevOps role.
  • Proficiency in REST and RESTful APIs, with experience in customer-facing roles.
  • A high school diploma or equivalent is required, while a degree in a related field is desirable.
  • Eager learning attitude and willingness to delve into various technical areas.

Nice-to-have skills include:

  • Networking and web architecture expertise, including HTTP.
  • Experience with Containers/Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure).
  • Familiarity with Access Management products, Identity Providers, Oauth2 protocol, and JSON Web Token standard.
  • Knowledge of databases (ideally MongoDB or RDBMS) and search engine expertise (ElasticSearch) is a plus.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary range of 90-105 zł/h netto (B2B contract via Devire).
  • A long-term contract, offering stability and growth opportunities.
  • Multisport card, life insurance, and private medical care as part of our benefits package.
About Devire Outsourcing IT

We are a partnership dedicated to self-employed IT specialists, executing projects for leading IT companies. Our mission is to provide innovative solutions and bring cutting-edge technology to the market.



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