Tech Support Engineer

2 months ago


Remote, Czech Republic Devire Full time
  • 2 years of relevant experience in a previous hands-on Level 2 Technical Support or DevOps role
  • 2 years experience with REST and RESTful APIs
  • Required experience in customer facing role
  • Eager learner, ready to dig into many technical areas
  • High school diploma required

Nice to have (desired skills):

  • Networking/web architectures including HTTP
  • Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
  • Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
  • Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) is a plus
  • Experience with trace analysis, debugging, and JVM troubleshooting is a plus

Devire Outsourcing IT is a form of partnership dedicated to self-employed IT specialist, executing projects for our Clients - leading IT Companies bringing innovations and newest resolutions to market.

Currently for our Client - one of the fastest growing technology companies in Europe we are looking for a person for the position of IT Support 2nd Line.

  • Location: 100% remote (it is required to work from Poland)
  • Language: communication in English daily
  • Salary: 90-105 zł/h netto (B2B contract via Devire)
  • Contract duration: long-term contract
  • Benefits: Multisport card, life insurance, private medical care
,[Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues, Prioritizing issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments, Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases, Being innovative within the team and with customers to help improve processes and tools] Requirements: DevOps, REST API, Docker, Kubernetes, Cloud platform, HTTP, Elasticsearch, JVM, Azure, AWS, GCP, MongoDB, RDBMS, JSON
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