
Airline Customer Service Expert
4 days ago
Company Overview
Cathay Pacific is a leading airline that strives to provide the world's best customer service. We believe in building strong relationships with our customers and employees, and we are committed to excellence in everything we do.
Job Description
We are seeking a highly skilled and motivated Customer Care Advisor to join our team. As a Customer Care Advisor, you will be responsible for providing exceptional customer service to direct customers and travel agents. You will also be involved in generating maximum revenue from all customers and building strong relationships with direct customers and prospect potential corporates.
Key Responsibilities
- Reserve and adjust flight booking transactions for customers
- Assist customers to use our website – cathaypacific.com
- Respond to feedback and general enquiries by phone, email and web channels from worldwide
Required Skills and Qualifications
- Excellent communication skills
- Mature telephone etiquette
- A passion for providing outstanding customer service
Benefits
- The opportunity to travel the world with great travel benefits (free annual ticket with Cathay Pacific, discounted tickets for a great number of airlines for you and your family)
- Comprehensive training and access to the latest technology to ensure success in your role
- An attractive package of social benefits
- A great work environment in the hybrid work system, partially from the top floor of modern building in the heart of Kraków
- Career growth with one of the world's leading airlines and its parent group, the Swire Group
- Flexible shifts adjusted to your lifestyle
- Permanent employment opportunities
Additional Information
We offer a dynamic and supportive work environment, where you can develop your skills and knowledge and achieve your career goals. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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