Dedicated Customer Support Specialist

3 days ago


Kraków, Lesser Poland, Czech Republic Goldman Recruitment Full time

We are seeking a highly skilled and motivated Dedicated Customer Support Specialist to join our team at Goldman Recruitment. This is an excellent opportunity for a candidate with strong communication skills, fluent in German (min. B2) and a good level of English.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service via phone, email, or other communication channels;
  • Order Management: Prepare quotes, track orders, manage backlogs, handle invoices, process returns, and resolve discrepancies;
  • Sales Support: Collaborate with the sales team to resolve customer issues and concerns;
  • Process Improvement: Identify opportunities to improve processes and procedures, including key performance metrics;
  • Record Keeping: Maintain accurate records in both digital and paper formats as needed;

In addition to your technical skills, you will be expected to maintain good relationships with customers by handling complaints and claims fairly and efficiently, following consumer protection laws. If you are a customer-focused professional looking for a new challenge, please apply.

Requirements:
  • Language Skills: Fluency in German (min. B2) and a good level of English;
  • Education: High school diploma or an equivalent qualification;
  • Experience: Experience in a similar position will be an asset;
  • Computer Skills: Proficiency in computer use, email communication, and phone etiquette;
  • Soft Skills: Problem-solving, high interpersonal skills, ability to multitask, and perform well in a fast-paced environment;

We offer a dynamic work environment, sport card, private medical care, office in a high-class building, and professional initial and development trainings. Apply now to become part of our multinational team



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