French Speaking Service Desk Agent

1 month ago


Budapest, Budapest, Czech Republic Fox HR Consulting Kft. Full time
Job Title: French Speaking Service Desk Agent

We are seeking a highly skilled and motivated French Speaking Service Desk Agent to join our team. As a Service Desk Agent, you will be responsible for providing exceptional customer service to our clients via email, chat, and telephone.

Key Responsibilities:
  • Provide comprehensive guidance and information on IT-related issues to customers
  • Ensure all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets
  • Manage and prioritize tickets in an orderly manner
  • Have a proactive approach to service improvement
  • Provide quality information and delegate problems that cannot be resolved on the 1st level to the more competent Level 2 and Level 3 teams
Requirements:
  • Candidate must have a customer-focused mindset and excellent soft skills
  • Experience in Customer Service or IT helpdesk is an advantage
  • Fluent in English for internal communication
  • Excellent communication skills in French
What We Offer:
  • Competitive salary and cafeteria package
  • Full-scope training courses from your first day
  • Internal career path
  • Free gym pass and employee events
  • Possibility for Hybrid working hours

As a French Speaking Service Desk Agent, you will have the opportunity to work in a dynamic and international environment, providing exceptional customer service to our clients. If you are a motivated and customer-focused individual with excellent communication skills in French, we encourage you to apply for this exciting opportunity.



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