French Speaking Service Desk Agent
1 month ago
We are seeking a highly skilled and motivated French Speaking Service Desk Agent to join our team. As a Service Desk Agent, you will be responsible for providing exceptional customer service to our clients via email, chat, and telephone.
Key Responsibilities:- Provide comprehensive guidance and information on IT-related issues to customers
- Ensure all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets
- Manage and prioritize tickets in an orderly manner
- Have a proactive approach to service improvement
- Provide quality information and delegate problems that cannot be resolved on the 1st level to the more competent Level 2 and Level 3 teams
- Candidate must have a customer-focused mindset and excellent soft skills
- Experience in Customer Service or IT helpdesk is an advantage
- Fluent in English for internal communication
- Excellent communication skills in French
- Competitive salary and cafeteria package
- Full-scope training courses from your first day
- Internal career path
- Free gym pass and employee events
- Possibility for Hybrid working hours
As a French Speaking Service Desk Agent, you will have the opportunity to work in a dynamic and international environment, providing exceptional customer service to our clients. If you are a motivated and customer-focused individual with excellent communication skills in French, we encourage you to apply for this exciting opportunity.
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