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Customer Success Advocate
6 days ago
We're a tech-driven company that's changing the insurance industry by offering fairer car insurance prices to those who need it most.
Our mission is to support individuals and communities who are often overlooked by traditional financial services companies.
Job DescriptionWe're seeking a skilled Customer Success Advocate to join our Customer Happiness Team. In this role, you'll be responsible for providing an exceptional customer experience through live chat, email, and other communication channels.
You'll work closely with our underwriters, claims, and fraud teams to ensure seamless customer experiences and keep compliance at the forefront of your mind.
A successful candidate will have excellent communication skills, a passion for problem-solving, and a desire to continuously learn and improve our processes and tools.
In return, we offer a competitive bonus scheme, SZÉP card, Medicover Blue package, home office, mental wellbeing support, training budget, flat structure, small teams, international projects, free coffee, bike parking, playroom, shower, free snacks, and free beverages.
We also prioritize employee growth and development, offering in-house trainings, hack days, and opportunities to work on exciting projects.
Key Responsibilities- Provide exceptional customer service through live chat, email, and phone
- Work closely with cross-functional teams to resolve customer issues
- Proactively identify areas for improvement and suggest solutions
- Stay up-to-date with product knowledge and process improvements
- Excellent communication and interpersonal skills
- Passion for customer success and problem-solving
- Ability to work in a fast-paced environment
- Continuous learning mindset
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