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Customer Experience Advocate
18 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as an Account Retention Specialist.
About the RoleThis is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and building long-term relationships with customers.
As an Account Retention Specialist, you will be responsible for proactively communicating with customers at key lifetime events, such as policy renewal and cancellation, to understand their needs and provide tailored solutions that meet their requirements.
You will work closely with cross-functional teams to identify opportunities to grow customers' accounts based on their needs, while also ensuring they have the right level of coverage.
This role requires a strong ability to problem-solve, negotiate premiums, and communicate effectively with customers via live chat and email.
We are looking for someone who is adaptable, enthusiastic, and has a growth mindset, with a passion for delivering exceptional customer experiences.
About UsM Marshmallow is a pioneering insurance company that is dedicated to providing fairer car insurance prices to individuals who move to the UK.
We are committed to backing people who step outside the norm and solving important problems for those who need it most.
Our culture is built around progress, collaboration, and experimentation, and we encourage our team members to take ownership of their work and make an impact.
We believe in autonomy and ownership, and we collaborate to do in-depth planning twice a year to ensure everyone is aligned and working towards common goals.
We have a flat structure, small teams, and international projects, and we offer a range of benefits, including flexible office hours, learning and development opportunities, mental wellbeing support, and a competitive bonus scheme.
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