Technical Support Specialist

1 week ago


Kraków Katowice Wrocław Poznań Warszawa, Czech Republic Capgemini Polska Sp. z o.o. Full time
About the Role

We are seeking a skilled Technical Support Engineer to join our team at Capgemini. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our clients, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Drive tickets to completion, including follow-up with engineering teams, and work to address user issues and feedback in a timely manner.
  • Respond to internal users' requests and feedback in a timely manner.
  • Monitor ticket queues and responses.
  • Understand the project, investigate support questions, and continually assess if issues should be raised to engineering teams.
  • Analyze project metrics to identify trends and improve support ticket engagement strategies.
  • Suggest and draft documentation to answer frequently asked user questions.
  • Collect needed feedback from internal users, before and after escalating to the engineering team.
  • Validate fixes for user issues before they are released.
  • Follow up with the engineering team and push them to address user issues and feedback in a timely manner.
Required Skills
  • Proficiency in R, SQL, Linux, REST API, SSL, LDAP, SSO, and protocols.
  • Experience with Java, Python, C#, and communication skills.
  • Background in SaaS, Excel, business analysis, and project management.
Additional Benefits
  • Private healthcare and modern technologies.
  • Home office setup and benefit platform.
  • Certificates and training opportunities through Pluralsight, Udemy for business, and modern office environment.
About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. We are committed to diversity and inclusion, ensuring fairness in all employment practices.



  • Kraków, Wrocław, Warszawa, Poznań, Katowice, Czech Republic Capgemini Polska Sp. z o.o. Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Capgemini Polska Sp. z o.o. The ideal candidate will have a strong background in software development and technical support, with experience in Golang, Kubernetes, and cloud security.As a Technical Support Specialist, you will be responsible for providing top-notch...


  • Warszawa, Wrocław, Czech Republic Xperi Full time

    Xperi is seeking a skilled Technical Support Specialist to provide level 2+ technical support to our B2B customers on TiVo OS Smart TV products. The ideal candidate will have a strong understanding of Linux and TCP/IP network protocols, as well as experience with monitoring and observability tools like Splunk.The successful candidate will be responsible for...


  • Warszawa, Mazovia, Czech Republic DENTONS BUSINESS SERVICES EMEA Full time

    Job DescriptionWe are seeking a skilled IT Technical Support Specialist to join our Dentons Business Services EMEA team. The successful candidate will be responsible for providing first-level technical support to our users, troubleshooting and resolving issues related to hardware, software, network, and applications.Key Responsibilities:Provide first-line...


  • Remote, Katowice, Czech Republic Jamf Full time

    Communication in English (B2/C1) required. Communication level in French and/or German (B2/C1) preferred. Minimum 1 year exceptional customer service skills along with the ability to interact with internal and external customers (Required). Minimum of 1 years previous experience in technical support and/or systems administration (Required). Minimum of 2...


  • Kraków, Lesser Poland, Czech Republic Forward Thinking Systems Polska sp. z o.o. Full time

    Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Forward Thinking Systems Polska sp. z o.o. The successful candidate will provide technical service-related operations, working directly with clients and the technical support team on issues, escalations, and testing our hardware/software products.Key...


  • Kraków, Katowice, Wrocław, Poznań, Warszawa, Czech Republic Capgemini Polska Sp. z o.o. Full time

    Unlock Your Potential as a Senior Technical Support EngineerAt Capgemini Polska Sp. z o.o., we're seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you'll be responsible for providing top-notch technical support to our clients, ensuring their issues are resolved efficiently and effectively.About...

  • IT Support Specialist

    3 weeks ago


    Warszawa, Mazovia, Czech Republic Link Group Full time

    Job Summary: We are seeking a highly skilled IT Support Specialist to join our team at Link Group. The successful candidate will be responsible for providing technical support to our employees, troubleshooting and resolving technical issues, and maintaining technical documentation.Key Responsibilities:Provide technical support to employees via phone, email,...

  • IT Support Specialist

    3 weeks ago


    Warszawa, Mazovia, Czech Republic Link Group Full time

    Job Summary: We are seeking a highly skilled IT Support Specialist to join our team at Link Group. The successful candidate will be responsible for providing technical support to our employees, ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical support to employees via phone, email, and in-person.Diagnose and resolve...

  • IT Support Specialist

    2 weeks ago


    Warszawa, Mazovia, Czech Republic Link Group Full time

    Job Description:We are seeking a skilled Junior IT Support professional to join our team at Link Group. As an IT Support Specialist, you will be responsible for providing technical assistance to our employees, resolving issues, and ensuring the smooth operation of our IT systems.Key Responsibilities:Technical Support: Provide timely and effective technical...


  • Warszawa, Mazovia, Czech Republic Capital Full time

    Technical Support EngineerWe are seeking a skilled Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for investigating and resolving service requests from customers, automating manual tasks, developing internal tools, and collaborating with cross-functional teams to improve operational...

  • IT Support Specialist

    3 weeks ago


    Warszawa, Mazovia, Czech Republic Link Group Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Link Group. The successful candidate will be responsible for providing technical assistance to employees, troubleshooting and resolving technical issues, and maintaining technical documentation.Key ResponsibilitiesProvide technical support to employees via phone, email, or...


  • Kraków, Katowice, Wrocław, Poznań, Warszawa, Czech Republic Capgemini Polska Sp. z o.o. Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Capgemini Polska Sp. z o.o. in Warsaw, Poland. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients and internal stakeholders, ensuring timely resolution of technical issues and delivering a...

  • IT Support Specialist

    2 weeks ago


    Warszawa, Mazovia, Czech Republic Link Group Full time

    We are seeking a highly skilled IT Support Specialist to join our team at Link Group. The ideal candidate will possess a strong background in IT, excellent communication skills, and the ability to diagnose and resolve technical issues.A secondary or higher education, preferably in IT or a related field.Experience in a similar position is an added...


  • Remote, Kyiv, Kraków, Warszawa, Czech Republic Railsware Full time

    About the RoleWe are seeking a skilled Product Support Specialist to join our team at Railsware. As a Product Support Specialist, you will be responsible for providing top-notch customer support for our products, including Mailtrap.io, Coupler.io, and TitanApps.Key Responsibilities:Provide timely responses to customer support requests via email and chat...

  • IT Support Specialist

    3 weeks ago


    Warszawa, Mazovia, Czech Republic Link Group Full time

    Job DescriptionWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Link Group. The ideal candidate will have a strong background in IT and excellent communication skills.Secondary education or higher in a related field is preferred.Experience in a similar position is an added advantage.Knowledge of Windows operating...


  • Poznań, Greater Poland, Czech Republic Plenti Full time

    Job DescriptionWe are seeking a highly skilled Global Technical Support Engineer to join our team. As a Global Technical Support Engineer, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and collaborating with cross-functional teams to ensure seamless delivery of our services.Key...


  • Kraków, Katowice, Wrocław, Czech Republic Capgemini Polska Sp. z o.o. Full time

    Customer Support Specialist Implementation ExpertWe are seeking a highly skilled Customer Support Specialist Implementation Expert to join our team at Capgemini Polska Sp. z o.o. As a key member of our Implementation team, you will be responsible for deploying and installing Property Management Systems to hotel properties across Europe. Your primary focus...


  • Remote, Katowice, Czech Republic Jamf Full time

    Job SummaryThe Technical Support Associate will work within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of Jamf products and supporting technologies.This role is responsible for fielding phone calls and live chat requests directly from customers, as...


  • Remote, Warszawa, Czech Republic Link Group Full time

    Cloud Support SpecialistWe are seeking a highly skilled Cloud Support Specialist to join our team at Link Group. As a key member of our support team, you will be responsible for addressing and resolving technical issues related to cloud services, particularly Microsoft Azure.Key Responsibilities:Provide support for projects involving cloud services,...


  • Kraków, Katowice, Wrocław, Czech Republic Capgemini Polska Sp. z o.o. Full time

    Unlock Your PotentialWe're seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Capgemini Polska Sp. z o.o. As a key member of our Implementation team, you will play a crucial role in delivering exceptional customer experiences and ensuring the successful deployment of our Property Management System to hotel...