Technical Support Specialist
1 week ago
We are seeking a skilled Technical Support Engineer to join our team at Capgemini. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our clients, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities- Drive tickets to completion, including follow-up with engineering teams, and work to address user issues and feedback in a timely manner.
- Respond to internal users' requests and feedback in a timely manner.
- Monitor ticket queues and responses.
- Understand the project, investigate support questions, and continually assess if issues should be raised to engineering teams.
- Analyze project metrics to identify trends and improve support ticket engagement strategies.
- Suggest and draft documentation to answer frequently asked user questions.
- Collect needed feedback from internal users, before and after escalating to the engineering team.
- Validate fixes for user issues before they are released.
- Follow up with the engineering team and push them to address user issues and feedback in a timely manner.
- Proficiency in R, SQL, Linux, REST API, SSL, LDAP, SSO, and protocols.
- Experience with Java, Python, C#, and communication skills.
- Background in SaaS, Excel, business analysis, and project management.
- Private healthcare and modern technologies.
- Home office setup and benefit platform.
- Certificates and training opportunities through Pluralsight, Udemy for business, and modern office environment.
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. We are committed to diversity and inclusion, ensuring fairness in all employment practices.
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