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Technical Support Specialist

1 month ago

Kraków Wrocław Warszawa Poznań Katowice, Czech Republic Capgemini Polska Sp. z o.o. Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at Capgemini Polska Sp. z o.o. The ideal candidate will have a strong background in software development and technical support, with experience in Golang, Kubernetes, and cloud security.

As a Technical Support Specialist, you will be responsible for providing top-notch support to our internal clients, troubleshooting complex technical issues, and collaborating with our engineering team to resolve problems.

Key responsibilities include:

  • Triage new tickets created on our system, ensuring accurate identification of owners and resolving issues efficiently.
  • Ensure tickets are properly escalated, with accurate information and details about affected systems.
  • Execute operational playbooks to fulfill support operations on our internal platform.
  • Identify areas for automation and create playbooks to reduce support request escalations.
  • Build and present weekly reports on ticket creation, resolution, and average resolution time.
  • Develop and maintain excellent relationships with internal clients, achieving the highest level of customer satisfaction.

We offer a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package, including sport subscription, private healthcare, and life insurance.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. We are committed to diversity and inclusion, ensuring fairness in all employment practices.

Join us in our mission to unleash human energy through technology for an inclusive and sustainable future.