Technical Support Specialist I @ Jamf
4 weeks ago
- Communication in English (B2/C1) required.
- Communication level in French and/or German (B2/C1) preferred.
- Minimum 1 year exceptional customer service skills along with the ability to interact with internal and external customers (Required).
- Minimum of 1 years previous experience in technical support and/or systems administration (Required).
- Minimum of 2 years experience with MacOS and server platforms (Required).
- Ability to communicate complex technical terms in an easy to understand, non-technical manner.
- Ability to engage with and establish trust and rapport with all levels of customers and employees.
- Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences.
- Ability to perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware.
- Capacity to multi-task and quickly prioritize duties.
- Exceptional customer service skills.
- Ability to work independently and as part of a team
At Jamf, we empower people to be their best selves and do their best work. The Technical Support Specialist provides technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The position provides firsthand assistance to end-users and is responsible for day-to-day interactions with customers. The position also actively participates in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies.
Technical Support Specialist I works from Monday to Friday between 9 AM - 5 PM (8 AM - 4 PM or 10 AM - 6 PM also possible)
This role is remote in Poland. We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland.
,[Utilize available resources to resolve support issues independently and as part of a team., Work firsthand with customers to troubleshoot, recreate, and/or resolve support issues related to JAMF products and supporting technologies., Answer local support number and contribute to the global support resource pool., Maintain excellent case documentation to allow for collaborative troubleshooting and resolution., Effectively communicate with customers in all formats and use judgment to determine the appropriate channel of response (email, phone, screen sharing, etc.), Maintain case management to ensure target response times are met, Actively participates cross-departmentally and cross-regionally in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies., Other duties and special projects as assigned. ] Requirements: Tech Support/ Admin Experience, Customer Service Experience, Team player, Problem solving skills, macOS, server platforms Tools: Jira, ServiceNow, GIT, Agile, Scrum, Kanban. Additionally: International projects, Small teams, Apple equipment, Sport subscription, Training budget, Private healthcare, Free coffee, Bike parking, Shower, Free snacks, Play room, No dress code, Modern office, Kuchnia.-
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