Community Engagement Specialist
4 weeks ago
At Make, we're looking for a skilled Community Manager to join our team. As a Community Manager, you'll play a crucial role in growing and nurturing our product community of over 23,000 users.
Your primary mission will be to oversee our thriving product community and cultivate a vibrant online environment that promotes engagement, mutual support, and collective knowledge-sharing. You'll collaborate with Make users and internal Make teams to ensure the community stays updated and informed about the latest product features.
This role is focused on managing our product community and is not related to social media management.
Key Responsibilities:- Actively engage with community members by responding to questions, comments, and direct messages, primarily focusing on helping them to learn and navigate Make product.
- Oversee user-generated content and community discussions to ensure a clean, respectful, and engaging environment.
- Handle conflicts, complaints, and crises within the community, ensuring prompt and effective resolution to enforce community guidelines and policies.
- Produce high-quality content in English that helps users better understand Make product, including guides, product updates, and inspiring user stories.
- Work with internal teams to align community initiatives with broader company goals.
- Implement innovative approaches based on research and trend analysis.
- Analyze community metrics to identify trends and insights.
- Use data to make informed decisions and drive continuous improvement within the community.
- Bachelor's degree in Communications, Marketing, Public Relations, or a related field.
- At least 2 years of experience in community management or a related field.
- Excellent written and verbal communication in English, with the ability to convey information clearly and maintain a professional yet friendly tone.
- Strong ability to understand and address the needs and concerns of our community members.
- Exceptional focus on maintaining the quality and accuracy of community content and interactions.
- Ability to analyze community metrics and use insights to drive improvements.
- Strong ability to work effectively with cross-functional teams.
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