Service Delivery Supervisor Position for Supply Chain Excellence
2 weeks ago
About C.H. Robinson
We are a global leader in the supply chain industry, dedicated to shaping a safer, healthier and more sustainable future. Our Managed Solutions Division is seeking a talented individual to join our team as a Supervisor Service Delivery.
Job Description:
- Drive consistent execution that meets service delivery requirements and expectations
- Leverage operations dashboards and internal analytics to understand areas of service excellence & service gaps
- Work with teams on actions to address identified gaps
- Learn and utilize continuous improvement methodology in management of KPIs for the service delivery team
- Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
- Maintain key customer contact for service delivery (operational) needs
- Collaborate with multiple areas of the business to drive standardization of leading practices
- Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and personal development plans
- Evaluate assigned team-members' understanding of customer business objectives and the plans to attain those objectives
- Ensure service delivery team has resources required to execute day-to-day operations
Requirements:
- Sport subscription included in benefits package
- Private healthcare coverage
- Language courses available for employees
- Career growth opportunities within the company
- International project participation
- On-site gym facilities
- Free coffee and bike parking available
- In-house trainings and development programs
What We Offer:
- Real opportunities to grow your talent in a fast-moving, global organization
- A fun, open and inclusive workplace that encourages innovative thinking
- Possibility to develop your language skills in our multilingual offices
- Flexible work arrangements to support a healthy work-life balance, including a flexible start time and a hybrid work model after the probation period
- Opportunities for professional growth with access to training platforms like Percipio and GoFluent
- Comprehensive benefits: competitive salary and performance-based bonuses, private medical insurance, additional life insurance, cafeteria plan - My Benefit, employee assistance program (EAP), employee stock purchase plan (ESPP) after one year of employment
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