Service Delivery Excellence Manager
1 week ago
About Us
C.H. Robinson is a global leader in the logistics and supply chain industry, dedicated to shaping a safer, healthier, and more sustainable future for our customers and the world at large.
We are seeking an experienced Service Delivery Excellence Manager to join our Managed Solutions Division. This key role will be responsible for executing the Service Delivery strategy for assigned customers or customer portfolios, aligning with customer SLAs and expectations.
Your Key Responsibilities
- Oversee the execution of the Service Delivery strategy for assigned customers or customer portfolios
- Leverage Operations Dashboards and internal analytics to understand areas of service excellence and identify gaps
- Work with teams to develop and implement corrective and preventive actions to address identified gaps
- Maintain key customer contact for Service Delivery needs
- Collaborate with multiple areas of the business to drive standardization of leading practices
- Lead direct reports by providing regular feedback, coaching, and guidance based on performance, dashboards, and Personal Development Plans
Requirements
The ideal candidate will have:
- A strong background in logistics and supply chain management
- Minimum 3 years of experience in operations and/or customer/client service-facing roles
- Previous supervisory experience
- Proficiency in English
- Ability to mentor and coach small project teams
Benefits
We offer a comprehensive benefits package, including competitive salary and performance-based bonuses, private medical insurance, additional life insurance, cafeteria plan, employee assistance program, and employee stock purchase plan after one year of employment.
What We Offer
- Real opportunities to grow your talent in a fast-moving, global organization
- A fun, open, and inclusive workplace that encourages innovative thinking
- Possibility to develop your language skills in our multilingual offices
- Access to training platforms like Percipio and GoFluent
Join Our Team
If you're passionate about delivering exceptional service and driving continuous improvement, we encourage you to apply for this exciting opportunity.
-
Wrocław, Województwo dolnośląskie, Czech Republic C.H. Robinson Full timeAbout C.H. RobinsonWe are a global leader in the supply chain industry, dedicated to shaping a safer, healthier and more sustainable future. Our Managed Solutions Division is seeking a talented individual to join our team as a Supervisor Service Delivery.Job Description:Drive consistent execution that meets service delivery requirements and...
-
Supervisor Service Delivery @
1 week ago
Wrocław, Województwo dolnośląskie, Czech Republic C.H. Robinson Full timeRequired:Minimum 3 years of experience in Supply Chain, Transportation, and/or LogisticsMinimum 3 years of experience in operations and/or customer/client service-facing rolePrevious supervisory experienceProficiency in EnglishExperience mentoring and/ or coaching small project teamsPreferred:Bachelor's degree from an accredited college or...
-
Supervisor Service Delivery @
1 week ago
Wrocław, Województwo dolnośląskie, Czech Republic C.H. Robinson Full timeRequired:Minimum 1 year of Freight Payment or related experienceProficiency in EnglishAnalytical thinking and problem-solving skills with a focus on accuracy and efficiencyProficient in Microsoft Office Suite of programsAbility to work a flexible schedule on occasion, including overtime hours when requestedPreferred:Bachelor's degree from accredited...
-
Global Supply Chain Excellence Manager
3 days ago
Wrocław, Województwo dolnośląskie, Czech Republic C.H. Robinson Full timeJob Description:C.H. Robinson seeks a skilled Senior Logistics Representative to lead the execution of shipments, mentor team members, and drive operational excellence.About the Role:Act as the primary contact for customers, carriers, and vendors, ensuring smooth operations while addressing challenges with analytical problem-solving.Create and enhance...
-
Global HR Operations Manager
12 hours ago
Wrocław, Województwo dolnośląskie, Czech Republic Infor Full timeAt Infor, we strive to create a work environment that is founded on Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.We are seeking an exceptional Global HR Operations Manager to oversee payroll and HR...
-
Accountant for Financial Excellence
2 weeks ago
Wrocław, Województwo dolnośląskie, Czech Republic HTH Recruitment Full timeJob Description:At HTH Recruitment, we are seeking an exceptional Accountant to join our team. As a key member of our financial department, you will be responsible for delivering and actively managing the end-to-end accounting process.Your primary duties will include:Managing General Ledger accounts reconciliationProviding all activities related to...
-
Project/Transition Manager @
3 days ago
Wrocław, Województwo dolnośląskie, Czech Republic Sii Polska Full time3 years of experience in managing projects from start to finishExperience in an international company, ideally in a service or support centerVery good communication and teamwork skillsUnderstanding of change management and how to support people during changeExcellent ability to solve and work on many tasks at the same timeAble to work with people at all...
-
Wrocław, Województwo dolnośląskie, Czech Republic Sii Polska Full timeJob DescriptionWe are seeking a skilled Transition Manager to join our team at Sii Polska. In this role, you will be responsible for ensuring seamless transition of business processes from local teams to our Global Business Services (GBS) center.Key Responsibilities:Process Documentation: Ensure that process documents, such as Standard Operating Procedures...
-
Senior Business Analyst
4 days ago
Wrocław, Województwo dolnośląskie, Czech Republic Ework Group Full timeWorking knowledge of requirements documentation and sprint planning in Azure DevOps. Experience in business analysis and strategic planning. Excellent analytical and problem-solving skills. Effective communication and presentation skills. Ability to work collaboratively with cross-functional teams, including D&IT, commercial functions, legal and...
-
Wrocław, Województwo dolnośląskie, Czech Republic Ework Group Full timeRole OverviewWe are seeking a Senior Business Analyst and Solution Engineer to play a key role in our VCE EU Data Act project. As a crucial member of our team, you will be responsible for driving timely delivery of critical commercial decisions and legal artifacts.Key ResponsibilitiesSupport Service Owners and Regional Service Managers in coordinating the...
-
Wrocław, Województwo dolnośląskie, Czech Republic Infor Full timeRequirementsPrevious experience in Payroll, HR or Administration is nice to have.Willingness to learn and develop in HR & payroll matters.Ability to adapt to rapidly evolving environment.A very good standard of written and spoken English and GermanComputer literacy (including Microsoft Office).Team player with the ability to build strong peer and...
-
Key Account Manager for Industry Solutions
1 week ago
Wrocław, Województwo dolnośląskie, Czech Republic Infor Full timeJob Description:We are seeking a highly skilled Key Account Manager to join our team at Infor. As a Key Account Manager, you will be responsible for driving mutual benefit for small and medium-sized customers with Annual Contractual Values ranging from $250K to $1 million.Key Responsibilities:Own and execute the account strategy, plan, escalation, and...
-
Net Developer @
4 days ago
Wrocław, Województwo dolnośląskie, Czech Republic AVENGA (Agencja Pracy, nr KRAZ: 8448) Full timeMust have:min. 3 years of experience.NETASP.NET 8+Nice to have experience in:KubernetesAzureRabbitMQ or other queue managerTerraformYour professional background and responsibilities:Designing and implementing solutions for web and desktop applications in the .NET technologySupporting the delivery in digital transformation, moving to microservices through...
-
Senior .Net Developer
3 days ago
Wrocław, Województwo dolnośląskie, Czech Republic AVENGA (Agencja Pracy, nr KRAZ: 8448) Full timeMust have:.NETASP.NET 8+Nice to have experience in:KubernetesAzureRabbitMQ or other queue managerTerraform We are looking for a mid to senior-level .NET developer to join our team in Wroclaw. Our focus is on delivering solutions for the Embedded Software area used in production.The candidate will join one of our delivery teams and support us in our...
-
Product Development Manager Lead at SHEIN
2 weeks ago
Wrocław, Województwo dolnośląskie, Czech Republic SHEIN Full timeJob DescriptionSHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices.As a Product Development Manager Lead at SHEIN, you will be responsible for driving the planning of product enhancements by carefully analyzing operation data, user feedback, and...
-
Financial Analyst, Senior @
2 weeks ago
Wrocław, Województwo dolnośląskie, Czech Republic Infor Full timeKey Requirements/ExperienceExcellent analytical and problem-solving skillsAccurate, with good attention to detail. Able to spot and rectify errorsExcellent communication, organizational and planning skillsGood Customer Service attitudeGood written and spoken English skills any other language seen as plusIntermediate financial systems and use of MS Office...
-
WMS Product Planning Manager/Director @
2 weeks ago
Wrocław, Województwo dolnośląskie, Czech Republic SHEIN Full timeBachelor's Degree in Supply Chain Management, Logitics Management, Supply Chain Engineering, Computer Engineering or related fieldsOver 5 years of product management experience, with at least 2 years in warehouse and logistics managementUnderstand end-to-end supply chain processes and previous experience with WMS is a mustHighly motivated,...
-
Senior Logistics Representative @
3 days ago
Wrocław, Województwo dolnośląskie, Czech Republic C.H. Robinson Full timeRequired:Minimum 6 years of experience in Supply Chain, Transportation, and/or LogisticsMinimum 3 years of prior experience working with and troubleshooting information systemsFluent in EnglishPreferred:Bachelor's degree from an accredited universityStrong focus on delivering exceptional customer experiences with demonstrated proactivityProficient in...
-
Wrocław, Województwo dolnośląskie, Czech Republic C.H. Robinson Full timeAbout C.H. Robinson:We are a leading global logistics company, committed to delivering exceptional service and driving continuous improvement.Our team is dedicated to building strong relationships with our clients and providing tailored solutions to meet their unique needs.Job Summary:We are seeking a Logistics Representative Czech/Slovenian Speaker to join...
-
Wrocław, Województwo dolnośląskie, Czech Republic C.H. Robinson Full time2+ years of work experience in a similar role (European Logistics) or a university degree in the area of Logistics or BusinessFluency in Czech/Slovenian AND English is a MUST for this roleWillingness to create and adhere to process and planAbility to solve problems in an effective and efficient mannerAbility to think creatively and be flexibleAbility to work...