Senior IT Support Specialist

3 days ago


Warsaw Krakow, Czech Republic emagine Full time
About the Role

We are seeking an experienced Senior IT Support Specialist to join our team in Warsaw or Krakow. The role requires a strong technical background and excellent communication skills.

This is a long-term contract, with a possibility of extension based on performance and business needs.

Key Responsibilities
  • Provide level 3 support for production issues related to IBM Sterling Integrator, Sterling Engine Proxy, and other related systems.
  • Investigate system failures and incidents reported on supported services.
  • Communicate with various Business & IT teams to resolve issues and improve service quality.
  • Perform root-cause analysis and implement production fixes.
  • Work closely with the global team to ensure adherence to SLAs and service delivery procedures defined by ITIL framework.
Requirements
  • At least 4-5 years of experience in a similar position, preferably in the banking sector.
  • Strong written and oral English skills with the ability to work with global virtual teams across multiple regions.
  • Flexibility to work in shifts and provide on-call support, including weekends and holidays.
  • Ability to work effectively and professionally under pressure.
  • Excellent problem-solving and root cause investigation skills.
  • Understanding of IT infrastructure is essential.
  • Positive 'can-do' attitude and self-motivated. Adaptive capacity in learning new knowledge.
  • Development and support experience on IBM Sterling Integrator, Sterling Engine Proxy, Sterling Authentication Server, Sterling Configuration Manager.
  • Good knowledge about File Transmission protocols like FTPS, SFTP, AS2, SOAP, AS2, and SwiftNet FileAct and InterAct.
  • Java and Unix/Linux environments. Knowledge of Oracle Databases.
Nice to Have
  • ITIL Accreditation is an advantage.
  • Knowledge of Payment & Cash Management systems is preferable.
  • Familiarity with Incident / Problem / Change and Release Management procedures is beneficial.
  • Working knowledge of APIs is beneficial.
  • Experience with Cloud platforms is beneficial.
  • Basic knowledge of MQ is preferable.
  • Experience with Micro Services architecture is beneficial.
Company Benefits
  • Estimated salary: €60,000 - €80,000 per annum, depending on experience.
  • Sport subscription.
  • Private healthcare.
  • Remote work options.
  • Integration events.
  • International projects.


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