Bulgarian Language Customer Support Specialist

24 hours ago


Kraków, Lesser Poland, Czech Republic beBeeCustomerService Full time 500,000 - 850,000
Job Title: Customer Service Representative with Bulgarian

We are seeking a highly motivated and communicative individual to join our team as a customer service representative. This role requires excellent language skills, particularly in Bulgarian, and the ability to provide top-notch support to our customers.

Key Responsibilities:
  • Manage business queries and inbound calls, providing accurate information and resolving issues in a timely manner.
  • Respond to customer inquiries related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc.
  • Process requests and update data in our database, ensuring seamless communication and data management.
  • Document interactions in our ticket system, maintaining accurate records of customer interactions.
  • Collaborate with other team members to leverage and develop their capabilities, contributing to a positive and productive team environment.
Requirements:
  • C1 level Bulgarian language proficiency is mandatory, along with English at minimum B2 level.
  • Excellent knowledge of an additional European language on full professional proficiency is required.
  • A great approach to teamwork and focus on internal and external customers is essential.
Benefits:
  • Hybrid work model (3 days from office and 2 days from home)
  • Private medical care
  • MyBenefit Cafeteria Platform
  • Group Life Insurance
  • Annual Bonus depending on the yearly company and individual performance
  • Possibility of growth inside the organization
  • International team environment


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