Customer Service Specialist

1 day ago


Warszawa, Mazovia, Czech Republic XTB Full time

We are looking for a creative, innovative, and enthusiastic team player with strong interpersonal skills to join our Customer Service Team as a Junior German Speaking Customer Service Specialist.

About the Role

This is a full-time employment agreement position that involves providing effective and professional customer support in German to our clients. The ideal candidate will have a minimum C1 level of fluency in German and very good English (B2 level). They should also possess high customer service orientation and communicative skills, as well as analytical skills to handle complex customer queries.

Responsibilities
  • Providing timely and effective support to clients via telephone, email, and chat platforms
  • Solving problems related to financial transactions and back office operations
  • Assisting with ad hoc queries and maintaining high-quality customer service standards

The successful candidate will be a proactive and positive attitude individual who can perform well in a dynamic, fast-paced environment. Experience in customer service will be highly valued, but not essential.

About Us

XTB is a licensed brokerage house in the European Union, specializing in trading on OTC derivative instruments. We are a company that values innovation, teamwork, and continuous learning, and we offer a range of benefits to our employees including:

  • A hybrid work model with 2 days in the office and 3 days remote working
  • Quarterly bonuses based on individual performance
  • Opportunities for career development and growth within the company
  • Free beverages and canteen facilities
  • Private healthcare and training budget
  • Sport subscription and bike parking facilities

If you are a motivated and ambitious individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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