Customer Support Specialist with Arabic and English Proficiency
2 days ago
We are seeking a highly skilled Customer Support Specialist to join our team at XTB. As a specialist, you will be responsible for providing exceptional customer service, building strong relationships with clients, and resolving issues in a timely manner.
Key Responsibilities:- Provide top-notch customer service, ensuring high levels of satisfaction
- Build positive relationships with customers through effective communication and issue resolution
- Work closely with the CRM system to verify and complete client data
- Collaborate with external branches and internal departments to ensure seamless support
A successful candidate will possess excellent language skills, including proficiency in both Arabic and English. Additionally, they should have a strong understanding of financial markets and XTB's core business.
Requirements:- Higher education (min 4 years) or relevant experience
- Background or experience in economics or financial services is a plus
- Previous customer service experience is desirable
- Strong communication, interpersonal, and negotiation skills
- Proficiency in MS Office and knowledge of financial markets
XtB offers a dynamic and supportive work environment, with opportunities for growth and professional development. Our team is comprised of young, enthusiastic professionals from diverse backgrounds, working together to deliver exceptional results.
Benefits:- Full-time employment agreement
- Great learning opportunity in cooperation with multinational units
- All required tools and training for success
- Work in an internationally recognized company with a well-known brand
- Young, professional, and dynamic team and multinational environment
We offer a comprehensive benefits package, including private healthcare, group insurance, modern office, languages e-Learning Platform, day off for birthday, training budget, additional day off for parents, multisport and Benefit Platform.
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