Senior Customer Retention Specialist
3 days ago
We are seeking a highly motivated Senior Customer Retention Specialist to join our team at Secfix, a leading European compliance automation company. In this role, you will be responsible for managing the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support.
About UsSecfix automates security compliance for SMBs in Europe, helping them automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company's tech stack, automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant.
Job DescriptionYou will improve our customer success processes and set up the infrastructure (tools, processes, way we work) to be highly impactful on the customer journey. You will work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy. As the point of contact for your customers in the DACH region, you will drive them to specific business outcomes on their timelines.
Your responsibilities will include:
- Managing the customer lifecycle from day 1 through renewal
- Improving our customer success processes and setting up the infrastructure (tools, processes, way we work) to be highly impactful on the customer journey
- Working cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy
- Serving as the point of contact for your customers in the DACH region and driving them to specific business outcomes on their timelines
In return, you will get a competitive salary of €80,000 - €100,000 per year, depending on experience, private healthcare, wellness budget, workstation budget, and the chance to grow your career alongside an incredibly smart, fun, and dedicated team.
-
Customer Experience Specialist
4 weeks ago
Remote, Gdańsk, Czech Republic GetResponse S.A. Full timeAbout the RoleWe are seeking a skilled Customer Experience Manager to join our team at GetResponse S.A. As a key member of our Customer Experience Team, you will be responsible for building and maintaining strong relationships with our customers, understanding their business needs and goals, and providing expert support and guidance to drive customer...
-
Customer Experience Specialist
2 weeks ago
Remote, Czech Republic Secfix Full timeWe're seeking a highly motivated Customer Success Manager to join our team and work with our customers from the DACH region. This role involves managing the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support. Our ideal candidate will have excellent communication skills, experience in...
-
Customer Development Specialist
4 weeks ago
Remote, Czech Republic Visible Magic Full timeCustomer Development SpecialistWe are seeking a skilled Customer Development Specialist to join our team at Visible Magic. As a key member of our internal incubator initiative, you will be responsible for leading customer discovery and validation efforts for new startup ideas.Key Responsibilities:Conduct customer development interviews to uncover pain points...
-
Senior Integration Specialist
2 weeks ago
Remote, Czech Republic 7N Full timeKey Responsibilities:We are seeking a skilled Senior Integration Specialist to participate in pharma custom development projects or COTS implementations. The main focus is on integration requirements, including defining mapping specifications between source and target systems.Requirements:At least 5 years of experience as a business analyst.Multiple projects...
-
Customer Development Specialist @ Visible Magic
1 month ago
Remote, Czech Republic Visible Magic Full timeRequirements: 4+ years work experience as Customer Development Specialist in IT industry English proficiency Proven experience in customer development, market research, or product validation for startups. Strong background in conducting customer discovery interviews and qualitative research. Experience working in or with startups, incubators, or early-stage...
-
Customer Experience Specialist
2 weeks ago
Remote, Czech Republic Reedsy Full timeWe're looking for a Customer Experience Specialist to join our team at Reedsy.About the roleYou'll be responsible for offering support to authors and creative publishing professionals, optimizing conversion, and maintaining a high Net Promoter Score (NPS).Requirements5+ years of customer support experienceExperience automating support processesGreat...
-
Customer Relationship Specialist
5 days ago
Remote, Czech Republic Mobility Partners Full timeWe are seeking a highly skilled Customer Relationship Specialist to join our team in Spain. As a key member of our sales and customer support team, you will be responsible for attracting new clients and supporting existing ones in the Spanish market.Key Responsibilities:Coordinating product presentations for travel agencies and carriersAssisting in making...
-
Remote, Czech Republic Visible Magic Full timeWe are looking for a skilled Freelance Customer Development Specialist to work with our team at Visible Magic.We create and deliver blockchain and Web3 products for US customers.The ideal candidate has experience in customer development, market research, and startup validation.Key responsibilities include conducting customer discovery interviews, validating...
-
Customer Success Professional
4 weeks ago
Remote, Czech Republic Secfix Full timeAbout the RoleWe are seeking a highly motivated Customer Success Manager to join our team at Secfix. As a key member of our customer-facing team, you will be responsible for managing the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support.Key ResponsibilitiesManage the customer lifecycle...
-
Senior SEO Specialist
4 weeks ago
Remote, Czech Republic Hiring and Dealing Full timeSenior SEO Specialist Job DescriptionWe are seeking a highly skilled Senior SEO Specialist to join our team. As a key member of our digital marketing team, you will be responsible for developing and implementing comprehensive SEO strategies to drive traffic and increase conversions.Key Responsibilities:Develop and execute SEO strategies to improve website...
-
Remote, Czech Republic Wow 247 Full timeWe are seeking a highly skilled Customer Support Specialist to join our team at Wow 24/7, a socially responsible business focused on sustainable development and charity. Our client produces European natural health and beauty products, including dietary supplements, superfoods, teas, and natural cosmetics.Job SummaryThis is a full-time position that requires...
-
Customer Data Transformation Specialist
2 weeks ago
Remote, Czech Republic Focal Systems Full timeAbout the RoleWe are seeking a skilled Customer Data Transformation Specialist to join our team at Focal Systems. As a key member of our data engineering team, you will play a crucial role in transforming diverse customer data into standardized, high-quality datasets that power our business operations.Key ResponsibilitiesDesign and implement data...
-
Customer Journey Expert @ Experis Polska
1 week ago
Remote, Warszawa, Czech Republic Experis Polska Full timeCustomer Journey experience Coordination and product/project management Marketing experience Business analysis Problem-solving mentality Leading (senior) stakeholder meetings/workshops Good communication skills Technical understanding of analytics models Customer Journey Expert responsibilities include embedding models into the E2E Journey or business...
-
Senior Data Insights Specialist
4 days ago
Remote, Warszawa, Czech Republic Softsich Full timeJob DescriptionWe are seeking a highly skilled Senior Data Insights Specialist to join our team at Softsich. In this role, you will be responsible for analyzing large datasets and identifying trends to inform business decisions.
-
Remote, Czech Republic Contio Full timeWe are seeking a highly skilled Senior Content Specialist to join our team at Contio. This role involves working with digital advertising information, ensuring the accuracy and quality of content, and meeting individual productivity targets.As a Senior Content Specialist, you will have the opportunity to work on projects involving the world's leading...
-
Senior Mule 4 Integration Specialist
2 weeks ago
Remote, Kraków, Czech Republic N-iX Full timeJob DescriptionWe are seeking a highly skilled Senior Mule 4 Integration Specialist to join our team at N-iX. The ideal candidate will have extensive experience with the Mulesoft platform, specifically Mule 4, and a proven track record of building custom and standard integrations.Key Responsibilities:Design, develop, and implement Mule 4 integrations to...
-
Senior Business Solutions Specialist
5 days ago
Remote, Kyiv, Czech Republic Altamira Full timeAbout this role:Altamira is a software development outsourcing company, aiming to deliver cost-efficient solutions without compromising quality. As a Senior Business Solutions Specialist, you will be part of our service delivery teams spanning Slovakia, Ukraine, and the Middle East.We are embarking on a project to overhaul the global internal management...
-
Remote, Czech Republic Team Work Spirit Full timeWe are seeking a highly skilled Customer Support Operations Specialist to join our team at Team Work Spirit. This role will play a pivotal part in ensuring the seamless execution of customer support processes, fostering a collaborative environment with strong communication skills and organizational abilities.The ideal candidate will possess experience in...
-
Senior Technical Documentation Specialist
5 days ago
Remote, Czech Republic Spyrosoft Full timeWe are seeking an experienced Senior Technical Documentation Specialist to join our team at Spyrosoft. This is a freelance, remote position that requires strong technical writing skills and the ability to work with agile teams.Job Description:The successful candidate will play a key role in creating comprehensive technical documentation for our ERP system,...
-
Customer Support Specialist
3 weeks ago
Remote, Czech Republic Wow 247 Full timeJob DescriptionWe are seeking a highly skilled and empathetic Customer Support Representative to join our team at Wow 24/7. As a key member of our customer service team, you will be responsible for providing excellent support to our clients via chats, emails, and calls.Key Responsibilities:Provide timely and effective support to customers via various...