Senior Customer Retention Specialist

3 days ago


Remote, Czech Republic Secfix Full time

We are seeking a highly motivated Senior Customer Retention Specialist to join our team at Secfix, a leading European compliance automation company. In this role, you will be responsible for managing the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support.

About Us

Secfix automates security compliance for SMBs in Europe, helping them automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company's tech stack, automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant.

Job Description

You will improve our customer success processes and set up the infrastructure (tools, processes, way we work) to be highly impactful on the customer journey. You will work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy. As the point of contact for your customers in the DACH region, you will drive them to specific business outcomes on their timelines.

Your responsibilities will include:

  • Managing the customer lifecycle from day 1 through renewal
  • Improving our customer success processes and setting up the infrastructure (tools, processes, way we work) to be highly impactful on the customer journey
  • Working cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy
  • Serving as the point of contact for your customers in the DACH region and driving them to specific business outcomes on their timelines

In return, you will get a competitive salary of €80,000 - €100,000 per year, depending on experience, private healthcare, wellness budget, workstation budget, and the chance to grow your career alongside an incredibly smart, fun, and dedicated team.



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