Customer Experience Specialist

1 week ago


Remote, Czech Republic Reedsy Full time

We're looking for a Customer Experience Specialist to join our team at Reedsy.


About the role

You'll be responsible for offering support to authors and creative publishing professionals, optimizing conversion, and maintaining a high Net Promoter Score (NPS).


Requirements

  • 5+ years of customer support experience
  • Experience automating support processes
  • Great understanding of on-boarding and conversion rate optimization (CRO) techniques
  • Entrepreneurial minded
  • Strong writing skills
  • Native-level English speaker
  • Availability to work every other weekend


Benefits

  • Work from home
  • Paid parental leave
  • Annual ski trip


Salary range: $25k – $45k


About Reedsy

We're a community-driven platform that gives authors the tools and resources they need to create beautiful books.

Our marketplace gathers the industry's best publishing professionals, and we've grown to a community of 1,000,000 authors and over 3,000 freelancers in just a few short years.


What you'll do

  • Offer support to authors and creative publishing professionals
  • Review projects submitted on the platform
  • Build customer funnels to reactivate users and introduce Reedsy's features
  • Maintain and update our FAQ based on user feedback
  • Suggest product features based on user feedback


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