Customer Experience Lead
16 hours ago
About the Role
We are seeking a highly skilled Customer Experience Lead to join our team in Prague, Czech Republic. As a key member of our international company, you will play a critical role in enhancing order processing efficiency and effectiveness.
Key Responsibilities
- Optimize order processing strategies within SAP, leveraging technology platforms like Esker/SFDC, in collaboration with Product Owners.
- Support implementation of the S4Hana project.
- Direct and mentor a team of six, fostering support for the national market, including clients and the Sales department.
- Establish individual objectives and performance strategies.
- Provide proactive support for departmental projects by aiding in training and influencing the team.
- Lead customer enhancement efforts using analyses derived from SFDC.
- Suggest improvements to processes and procedures.
- Compile and present monthly reports on departmental achievements.
- Work closely with the Global Business Support team to enhance order processing efficiency and effectiveness.
Requirements
SAP expertise is essential, along with proficiency in Excel and PowerPoint. Exceptional communication skills are also vital for success in this role.
About Us
We offer a comprehensive benefits package, opportunities for professional development, and a hybrid working model. If you're interested in this position, please apply now.
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