ServiceNow Manager @

2 days ago

Kraków, Lesser Poland, Czech Republic Capgemini Polska Sp. z o.o. Full time
YOUR PROFILE
  • Practical knowledge of the ServiceNow platform in areas such as Finance and Control, Customer Service, Vendor Management, Communication, Sourcing and Procurement, Audit Risk and Compliance, HR, and IT.
  • A deep understanding of Connect to Resolve/Query to Resolve processes.
  • Experience in analyzing and understanding business needs and managing ServiceNow requirements.
  • A proven track record of working with IT, developers, and operations to deliver agreed outcomes/products/requirements in ServiceNow.
  • The ability to translate requirements into a compelling business case.
  • Knowledge of different Service Delivery Models (GBS/SSC/BPO/hybrid/BOT, etc.).
  • Any general process knowledge in AP/AR/GL/MDM (others are an advantage).
  • Fluency in English (additional languages such as French and/or German are a plus).

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

WHAT YOU'LL LOVE ABOUT WORKING HERE
  • Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
  • Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
  • Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
  • Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 

,[Leading the transformation of client processes in IT, HR, Finance, and other areas., Providing recommendations on the "To Be" Connect to Resolve (C2R) model to meet global, best-in-class standards., Offering guidelines on the technology setup to meet the requirements of the transformed C2R model for specific service lines., Preparing user stories and use cases to define requirements for system adjustments., Creating process maps for C2R, supported with roles and responsibilities (RACI), and defining SLA and KPIs.] Requirements: Audit, AR, MDM Additionally: Sport subscription, Training budget, Private healthcare, International projects, Free coffee, Bike parking, Mobile phone, Modern office, No dress code.

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