Account Manager @

1 day ago

Remote Wrocław, Czech Republic Piwik PRO Full time

We need you to have: 

  • Excellent command of English (C1); German or French is a big plus  
  • Outstanding communication and relationship-building skills 
  • Experience in account management, customer service, or enterprise software sales (min. 1 year)  
  • Commercial acumen and negotiation skills  
  • Ability to understand business needs and propose value-adding solutions  
  • Strong organization skills 
  • Willingness to learn technical details of our product  
  • Exceptional time management skills 

We'd love you to have: 

  • knowledge of digital marketing, web analytics, or marketing tools  
  • experience in Customer Support, Technical Support, Sales, or Implementation  

Join our team at Piwik PRO, where we develop a privacy-focused analytics suite used by organizations around the globe. As an Account Manager, you'll play a key role in building strong, long-term relationships with our clients - all while collaborating with experienced professionals and having a real impact on the direction of our product. 

What to expect after submitting your resume:

  • Introduction call with hiring manager (30 min.)
  • Role-play interview with manager and account manager (90 min.)
  • Decision and feedback 

Joining us, you can expect:

  • Salary:  8 500 - 15 000 PLN net (B2B contract)
  • Development budget to refine your existing skills and acquire new ones
  • Unlimited space for engagement, initiative, and direct impact on product and organizational growth (#youmakeimpact)
  • Transparent internal communication – broad insight into business performance, open team sprint reviews
  • Tipper: Our internal appreciation and recognition tool – earn widespread recognition and bonus MyBenefit points
  • Private medical care (LuxMed)
  • MyBenefit cafeteria
  • A fully paid one-month sabbatical after every 5 years of collaboration
  • Internal referral program with a rewarding bonus (5k) for successfully bringing skilled friends to the team
  • Flexible working conditions and the possibility to work remotely from anywhere in the world full-time
  • Psychological support – whether you're facing life's challenges, unexpected difficulties, or simply want to grow personally, consultations with mental health experts from Wellbee are here for you
  • A fantastic team and an exceptional atmosphere of collaboration
,[Take care of existing clients  , Support them in getting the most out of our platform  , Build long-term partnerships, understand client needs, and advise them on use cases  , Spot opportunities for upsell and cross-sell within client organizations  , Handle contract renewals and prepare tailored commercial proposals  , Negotiate deals and close agreements based on client-specific sales plans  , Act as the go-to escalation point for business-related issues  , Coordinate with internal teams (Customer Support, Product, Implementation)  , Collaborate with Product and Marketing teams to advocate for client needs ] Requirements: Use cases, Enterprise software Additionally: Sport subscription, Training budget, Private healthcare, Flat structure, International projects, Free coffee, Bike parking, Free snacks, Free beverages, No dress code.

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