Technical Support Specialist, IT
1 week ago
Innovation starts from the heart. At Edwards Lifesciences, we're dedicated to developing ground-breaking technologies with a genuine impact on patients' lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
 
How you'll make an impact:
- Provide hands-on support for desktops, laptops, and peripherals including setup, troubleshooting, and maintenance.
- Configure and deploy computing devices using standardized imaging and deployment processes.
- Deliver brief, practical user training on hardware and systems in one-on-one or small group settings.
- Manage service requests and incident tickets, ensuring timely updates and resolution.
- Support mobile and tablet devices to meet business needs.
- Collaborate with vendors for hardware orders, warranties, and project-related tasks.
What you'll need (Required):
- High school diploma or 3+ years of relevant work experience, including exposure to IT hardware and software.
- Alternatively, a university degree or a technical certificate in IT or a related discipline is preferred.
- Previous experience in technical support is a plus, but not mandatory.
What else we look for (Preferred):
- Familiarity with diagnosing and repairing IT hardware (PCs, laptops, mobile devices, peripherals).
- Experience with Microsoft Office Suite, Windows 11, and VPN tools.
- Knowledge of Active Directory and ticketing systems.
- Strong customer service and communication skills.
- Excellent time management and problem-solving abilities.
- Willingness and ability to learn new technologies and processes.
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