Technical Support Specialist, IT

1 week ago

Prague, Hlavní město Praha, Czech Republic Edwards Lifesciences Full time 300,000 - 450,000 per year

Innovation starts from the heart. At Edwards Lifesciences, we're dedicated to developing ground-breaking technologies with a genuine impact on patients' lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
 

How you'll make an impact:

  • Provide hands-on support for desktops, laptops, and peripherals including setup, troubleshooting, and maintenance.
  • Configure and deploy computing devices using standardized imaging and deployment processes.
  • Deliver brief, practical user training on hardware and systems in one-on-one or small group settings.
  • Manage service requests and incident tickets, ensuring timely updates and resolution.
  • Support mobile and tablet devices to meet business needs.
  • Collaborate with vendors for hardware orders, warranties, and project-related tasks.

What you'll need (Required):

  • High school diploma or 3+ years of relevant work experience, including exposure to IT hardware and software.
  • Alternatively, a university degree or a technical certificate in IT or a related discipline is preferred.
  • Previous experience in technical support is a plus, but not mandatory.

What else we look for (Preferred):

  • Familiarity with diagnosing and repairing IT hardware (PCs, laptops, mobile devices, peripherals).
  • Experience with Microsoft Office Suite, Windows 11, and VPN tools.
  • Knowledge of Active Directory and ticketing systems.
  • Strong customer service and communication skills.
  • Excellent time management and problem-solving abilities.
  • Willingness and ability to learn new technologies and processes.

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