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Accounts Receivable Coordinator for Collections
2 months ago
Desired Education: Secondary education
Language Skills: English
WHAT WILL BE YOUR RESPONSIBILITIES:- Responsible for using available collection software tools (Getpaid) to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO).
- Manage domestic and/or international accounts receivable accounts by analyzing, identifying, and reporting problem accounts.
- Monitor past due customer accounts, contact customers, and resolve issues that may delay timely payment.
- Initiate contact with customers who have delayed payments and finding out reasons for delays is also part of their role
- Identify issues for escalation and request credit holds.
- Responsible for developing and maintaining business relationships with customers and sales office personnel.
- Responsible for customer account reconciliation and identifying and tagging disputed items within assigned portfolios.
- Tracking and ensuring timely clearing of these disputed items is required.
- Conduct monthly meetings with Field Sales leadership to drive dispute resolution if required.
- Ensures timely and accurate responses to customer inquiries, documentation issues, billing errors, payment application errors, disputes, program changes, and new sale requests/opportunities.
- Excellent written and oral communication skills in the English Language are required.
- Strong math aptitude with attention to detail and accuracy.
- Must possess strong organizational skills with the ability to multi-task and plan work/tasks daily, weekly, and monthly.
- Customer Service Skills: Effective communication with customers, especially when handling overdue accounts, is vital. Diplomacy and empathy contribute to successful collections
- Financial Literacy and Accounting Principles: Understand general accounting procedures, billing processes, and financial reporting to accurately track invoices, record payments, and manage the accounts receivable
- Time flexibility (supporting US time zone)
- Motivating salary and annual bonuses
- Equity grant (company shares)
- ACCA courses
- Meal vouchers
- Flexipass vouchers 700 CZK or Multisport Card for free
- 5 weeks of holiday, sick days, Volunteering day
- Celebrate your birthday (day off)
- Flexible working hours
- Contribution to language/professional courses 6000 CZK
- Contribution to pension and life insurance
- Mobile service employee program
- Pleasant and modern working environment close to the city center
- Refreshments at the workplace for free