IT Support Specialist

4 weeks ago


Remote Katowice, Czech Republic Jamf Full time

At Jamf, we empower our employees to be their best selves and deliver exceptional work.

About the Role

We are seeking an IT Support Specialist to join our team in Poland. As a Technical Support Specialist I, you will provide technical assistance to customers related to the installation, troubleshooting, and integration of Jamf products and supporting technologies.

You will work closely with customers to resolve support issues independently and as part of a team. This includes utilizing available resources to resolve support issues, working firsthand with customers to troubleshoot, recreate, and/or resolve support issues, and maintaining excellent case documentation.

Key Responsibilities
  • Provide technical support for customers related to Jamf products and supporting technologies
  • Work closely with customers to resolve support issues independently and as part of a team
  • Maintain excellent case documentation to allow for collaborative troubleshooting and resolution
  • Effectively communicate with customers in all formats and use judgment to determine the appropriate channel of response
  • Maintain case management to ensure target response times are met
Requirements
  • Tech Support/Admin experience
  • Customer Service experience
  • Team player
  • Problem-solving skills
  • macOS and server platforms experience
What We Offer
  • Competitive salary: 35,000 - 45,000 PLN per month (approximately $8,500 - $11,000 USD)
  • Opportunity to work on international projects
  • Small teams and collaborative environment
  • Apple equipment and tools
  • Sport subscription and training budget


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