Customer Success Strategist

4 weeks ago


Prague, Hlavní město Praha, Czech Republic Make Full time
About the Role

We are seeking a seasoned Customer Success Strategy and Operations Manager to drive the success of our customer success initiatives. As a key member of our team, you will be responsible for developing and implementing customer success strategies that drive retention, expansion, and customer satisfaction.

Key Responsibilities
  • Strategic Planning and Execution
    • Develop and implement customer success strategies that align with our company goals and objectives
    • Collaborate with cross-functional teams to ensure seamless execution and customer success
  • Operational Excellence
    • Design and optimize customer success processes and workflows to enhance efficiency and effectiveness
    • Monitor key performance indicators (KPIs) and metrics to identify areas for improvement and implement data-driven strategies
  • Methodology and Customer Assets
    • Enhance and develop customer success methodology to drive customer success
    • Implement strategies to mitigate churn and increase customer retention rates
    • Orchestrate design of internal and customer-facing assets to support customer success
  • Reporting and Analytics
    • Develop and maintain dashboards and reports to track customer success metrics and outcomes
    • Collect and analyze customer feedback to identify trends, pain points, and opportunities for improvement
    • Present insights and recommendations to senior leadership to inform strategic decisions
  • Team Onboarding and Enablement
    • Define and execute onboarding and enablement plan for customer success team
    • Ensure available resources are leveraged to the fullest extent to support customer success
  • Cross-functional Collaboration
    • Collaborate with sales, product, marketing, and support teams to align customer success strategies with overall business objectives
    • Serve as the voice of the customer in cross-functional meetings to ensure customer needs are prioritized
Qualifications
  • Bachelor's or Master's degree in Business, IT, or a related field
  • 3+ years of experience in customer success, strategy, or operations roles within a SaaS or technology company
  • Proven track record of developing and implementing successful customer success strategies
  • Strong analytical skills with the ability to leverage data to drive decisions
  • Exceptional communication and interpersonal skills
  • Proficiency with customer success platforms (e.g., Gainsight, ChurnZero) and CRM systems (e.g., Salesforce) a plus
  • Ability to thrive in a fast-paced, dynamic environment
What We Offer
  • A multinational team with 40+ nationalities creating the future of automation
  • 25 days of vacation and 4 sick days
  • Stock units. Enjoy RSU grants in a rapidly growing company increasing in value every day
  • Remote work and flexible hours. Structure your hours and work location to suit your needs
  • Learning & growth opportunities. Every team member has access to a learning platform for development and enrichment opportunities
  • Internal mobility. You will find plenty of tools and opportunities if you decide to grow or change your career path
  • State-of-the-art equipment. We provide a height-adjustable office desk with a notebook/MacBook and a 34'' curved monitor
  • Extra parental leave. We offer paid leave for new parents, including up to 24 weeks (primary parent) and 12 weeks (supporting parent)
  • Multisport card. We contribute to your Multisport card
  • Our weekly breakfasts, lunches, and Friday breaks give on-site colleagues a chance to unwind together
  • You can expect many furry friends of various sizes, shapes, and colors in our Prague office and you can bring your own too :)
  • Last, but not least, you can look forward to various events like game nights, pizza & movie nights, and sport-related activities

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.



  • Prague, Hlavní město Praha, Czech Republic Make Full time

    About the RoleWe are seeking a dynamic and experienced Customer Success Strategy and Operations Manager to join our team at Make. As a key member of our customer success organization, you will be responsible for driving the strategy, operational efficiency, and success of our customer success initiatives.Key ResponsibilitiesStrategic Planning and...


  • Prague, Hlavní město Praha, Czech Republic Make Full time

    {"title": "Customer Marketing Lead", "description": "Unlock Customer PotentialAt Make, we empower our customers to succeed by delivering exceptional customer experiences. As our Customer Marketing Lead, you will play a pivotal role in nurturing and engaging our user and customer base.Responsibilities:Collaborate with cross-functional teams to create targeted...


  • Prague, Hlavní město Praha, Czech Republic Make Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Strategy and Operations Manager to join our team at Make. As a key member of our customer success organization, you will be responsible for driving the strategy, operational efficiency, and success of our customer success initiatives.Key ResponsibilitiesStrategic Planning and...


  • Prague, Hlavní město Praha, Czech Republic Make Full time

    Customer Marketing LeadMake is a leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India, and Chile,...


  • Prague, Hlavní město Praha, Czech Republic Rapid7 Full time

    We are expanding our Global footprint into Prague and as we build out our Product & Engineering teams, we are looking for Senior People Strategist. A role at Rapid7 is not just another job opportunity. It is a chance to work in a fast paced company where employees are empowered to make an impact everyday, contribute back to our culture and take their career...


  • Prague, Hlavní město Praha, Czech Republic Make Full time

    Job Title: Performance Marketing LeadJoin Make, a leading visual platform for design, build, and automation, as a Performance Marketing Lead. In this pivotal role, you will develop and execute strategic digital marketing initiatives to drive customer acquisition growth.About the Role:As a Performance Marketing Lead, you will be responsible for:Developing and...


  • Prague, Hlavní město Praha, Czech Republic JOBSTART s.r.o. Full time

    Customer Service Supervisor Take Your Career to the Next Level We're looking for an experienced Customer Service Supervisor to lead a dynamic team at one of our most important clients, an internationally renowned healthcare company. Why You Should Consider This Opportunity You'll receive a competitive salary and become part of a friendly, supportive...


  • Prague, Hlavní město Praha, Czech Republic JOBSTART s.r.o. Full time

    Customer Service Supervisor Take Your Career to the Next Level We're looking for an experienced Customer Service Supervisor to lead a dynamic team at one of our most important clients, an internationally renowned healthcare company. Why You Should Consider This Opportunity Competitive salary Positive work environment Supportive team By joining our...


  • Prague, Hlavní město Praha, Czech Republic Expedia Group Full time

    About the RoleWe are seeking a highly motivated and results-driven Account Manager to join our Partner Success team at Expedia Group. As an Account Manager, you will be responsible for promoting and developing a high level of engagement with our partners in the vacation rental industry.Key ResponsibilitiesBuild and maintain strong relationships with our...


  • Prague, Hlavní město Praha, Czech Republic Expedia Group Full time

    About the RoleWe are seeking a highly motivated and results-driven Partner Success Associate to join our Expedia Group team. As a Partner Success Associate, you will play a critical role in ensuring that Expedia Group's hotel and property product in your assigned market is competitive, attractive, and relevant for our fast-growing global customer base.Key...


  • Prague, Hlavní město Praha, Czech Republic ManpowerGroup s.r.o. Full time

    About the RoleWe are seeking a highly skilled Consumer Care Specialist to join our team at ManpowerGroup s.r.o. This is a fantastic opportunity to work with a leading multinational brewer and contribute to the success of our business.Key ResponsibilitiesProvide exceptional customer service to consumers, addressing their queries, doubts, and complaints in a...


  • Prague, Hlavní město Praha, Czech Republic Expedia Partner Solutions Full time

    About the RoleWe are seeking a highly skilled and customer-focused Lodging Partner Associate to join our team at Expedia Partner Solutions. As a key member of our global customer support team, you will be responsible for delivering exceptional customer service and resolving complex issues in a timely and professional manner.Key ResponsibilitiesProvide...


  • Prague, Hlavní město Praha, Czech Republic Schleich GmbH Full time

    {"h1": "Unlock Your Potential at Schleich GmbH", "p": "As a Customer Service Representative at Schleich GmbH, you will be responsible for managing B2B orders from entry to delivery using SAP. Your key tasks will include ensuring accurate and timely order fulfillment, coordinating with internal departments, and monitoring order status. You will also handle...


  • Prague, Hlavní město Praha, Czech Republic Expedia Group Full time

    About the RoleAs an Associate Account Manager at Expedia Group, you will play a crucial role in ensuring the competitiveness and attractiveness of our hotel and property product in your assigned market. Your primary responsibility will be to work closely with hotel partners to optimize content, rate, and availability competitiveness on our Expedia sites,...


  • Prague, Hlavní město Praha, Czech Republic British American Tobacco Full time

    Shape the Future of Consumer LoyaltyAs the Loyalty Specialist at British American Tobacco, you will play a pivotal role in shaping the future of consumer loyalty through innovation and engagement. This exciting opportunity will challenge you to develop and implement cutting-edge loyalty platforms that drive exceptional experiences for our customers.Key...


  • Prague, Hlavní město Praha, Czech Republic British American Tobacco Full time

    Shape the Future of Consumer LoyaltyAs the Loyalty Specialist at British American Tobacco, you will play a pivotal role in shaping the future of consumer loyalty through innovation and engagement. This exciting opportunity will challenge you to develop and implement cutting-edge loyalty platforms that drive exceptional experiences for our customers.Key...


  • Prague, Hlavní město Praha, Czech Republic British Council Full time

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas,...


  • Prague, Hlavní město Praha, Czech Republic Randstad HR Solutions s.r.o. Full time

    Job DescriptionAt Randstad HR Solutions s.r.o., we are seeking a highly skilled Digital Marketing Manager/Director to join our team.Responsibilities:Develop and execute comprehensive digital marketing strategies to drive business growth and improve online presence.Lead and manage cross-functional teams to plan, execute, and track digital marketing campaigns,...


  • Prague, Hlavní město Praha, Czech Republic Expedia Partner Solutions Full time

    About the RoleWe are seeking a highly skilled Lodging Partner Associate to join our team at Expedia Partner Solutions. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various channels, including voice, chat, and email.Key ResponsibilitiesResolve customer inquiries efficiently and...


  • Prague, Hlavní město Praha, Czech Republic ManpowerGroup s.r.o. Full time

    Key ResponsibilitiesCollaborate with Program Architects and stakeholders to design and strategize digital marketing programs.Stay updated on systems and processes to provide expert support to customers.Understand and synthesize detailed requests from marketing teams, ensuring alignment with project goals.Key Deliverables:Create marketing assets like HTML...