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Customer Service Representative for E-commerce and Payment Solutions
19 hours ago
About Our Company
Nexi Group & TP is a European PayTech leader where technology meets passion for customer service. We are currently looking for a Swedish or Norwegian Customer Care Agent to join our team.
We have just started collaborating, and now we're seeking someone to help us set new standards in the world of payments. If you like challenges, know foreign languages, and want to be part of a dynamic organization, we invite you to apply.
Job Description
- Handle customer inquiries via email, chat, and calls about acquiring or technical products.
- Use CRM, ERP, and other systems to assist customers effectively.
- Provide technical support for card terminals and self-service portals.
- Manage administrative tasks such as updating customer details and resolving invoice-related questions.
- Collaborate with internal and external teams to ensure smooth operations.
Required Skills and Qualifications
- Fluent in English (spoken and written), fluency in Swedish or Norwegian language.
- Prior experience in customer service or contact centers required.
- Strong communication and teamwork abilities.
- Technical aptitude for reporting IT incidents.
- Service-minded, proactive, and self-driven.
- Flexible and result-oriented with a strong focus on quality.
- Availability to work Monday through Friday 8:00 a.m. to 4:00 p.m.
Benefits
- Employment contract with a competitive salary.
- Friend referral program with additional bonuses.
- Hybrid working from Krakow 3 days per week.
- Accommodation provided for training period if living far from Krakow.
- Private health insurance.
- Sports card subsidy.
- Life insurance.
- Opportunity to grow by taking part in recruitment and internal training.
- Social events, charity actions, and opportunities to integrate with colleagues.
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