Customer Service Representative Role

2 days ago


Remote Warsaw, Czech Republic DREAM SUPPORT Full time

We are a customer service agency providing top-notch support to eCommerce brands from the US and UK.

Job Overview

  • We are looking for a proactive, detail-oriented Customer Service Representative to join our team.

Responsibilities:

  • Respond to customer inquiries via email and chat.
  • Assist with order tracking, returns, and general product questions.
  • Escalate unresolved cases when necessary.

Key Performance Indicators (KPIs):

  • Maintain accurate records of customer interactions and issues.
  • Provide monthly performance insights on common customer concerns.

Requirements:

  • Shopify experience is essential.
  • Strong communication and soft skills are required.

About Us

DREAM SUPPORT is a customer service agency working with eCommerce brands. We offer a collaborative work environment and opportunities for growth.



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