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Customer Service Representative
11 hours ago
We are seeking a skilled and customer-focused individual to join our team as a Swedish or Norwegian Customer Care Agent SME Services. This role is an exciting opportunity to work with a European PayTech leader, providing top-notch customer service and support to clients.
Company OverviewNexi Group & TP is a pioneering company at the forefront of payments technology. Our mission is to revolutionize the way people interact with technology and provide exceptional customer experiences.
Job DescriptionAs a Swedish or Norwegian Customer Care Agent SME Services, you will be responsible for handling customer inquiries via email, chat, and calls regarding acquiring or technical products. You will also use CRM, ERP, and other systems to assist customers effectively, provide technical support for card terminals and self-service portals, manage administrative tasks such as updating customer details and resolving invoice-related questions, and collaborate with internal and external teams to ensure smooth operations.
Required Skills and QualificationsTo succeed in this role, you should possess excellent communication skills, both written and verbal, fluency in English (spoken and written) and Swedish or Norwegian language, prior experience in customer service or contact centers, strong teamwork abilities, technical aptitude for reporting IT incidents, and a proactive, self-driven approach to work. Additionally, knowledge of GDPR, AML, KYC, and e-commerce guidelines, as well as fintech knowledge, would be beneficial.
BenefitsAs a valued member of our team, you will enjoy a range of benefits, including employment contract with salary: 10000 PLN gross/month, friend referral program with additional bonuses, hybrid working from Krakow 3 days per week, private health insurance, sports card subsidy, life insurance, opportunities for growth through recruitment and internal training, social events, charity actions, and integration with colleagues.
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