Customer Service Representative

11 hours ago


Remote Krakow, Czech Republic Teleperformance Poland Full time

We are seeking a skilled and customer-focused individual to join our team as a Swedish or Norwegian Customer Care Agent SME Services. This role is an exciting opportunity to work with a European PayTech leader, providing top-notch customer service and support to clients.

Company Overview

Nexi Group & TP is a pioneering company at the forefront of payments technology. Our mission is to revolutionize the way people interact with technology and provide exceptional customer experiences.

Job Description

As a Swedish or Norwegian Customer Care Agent SME Services, you will be responsible for handling customer inquiries via email, chat, and calls regarding acquiring or technical products. You will also use CRM, ERP, and other systems to assist customers effectively, provide technical support for card terminals and self-service portals, manage administrative tasks such as updating customer details and resolving invoice-related questions, and collaborate with internal and external teams to ensure smooth operations.

Required Skills and Qualifications

To succeed in this role, you should possess excellent communication skills, both written and verbal, fluency in English (spoken and written) and Swedish or Norwegian language, prior experience in customer service or contact centers, strong teamwork abilities, technical aptitude for reporting IT incidents, and a proactive, self-driven approach to work. Additionally, knowledge of GDPR, AML, KYC, and e-commerce guidelines, as well as fintech knowledge, would be beneficial.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including employment contract with salary: 10000 PLN gross/month, friend referral program with additional bonuses, hybrid working from Krakow 3 days per week, private health insurance, sports card subsidy, life insurance, opportunities for growth through recruitment and internal training, social events, charity actions, and integration with colleagues.



  • Remote, Krakow, Czech Republic Teleperformance Poland Full time

    Company Overview">Nexi Group and TP, a European PayTech leader, is seeking a skilled customer service representative to help set new standards in the world of payments.Salary and Benefits">Employment contract with a competitive salary.">Friend referral program with additional bonuses.">Hybrid working from Krakow 3 days per week, with equipment provided for...


  • Remote, Krakow, Czech Republic Teleperformance Poland Full time

    We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Advisor.Job DescriptionAs a Customer Service Advisor, you will be responsible for providing exceptional customer service to clients over the phone. This includes resolving customer queries, addressing concerns, and ensuring overall customer...


  • Remote, Czech Republic B2B Soft Full time

    Company Overview:B2B Soft is a dynamic organization that provides innovative software solutions to businesses worldwide.


  • Remote, Czech Republic WOW24-7 Full time

    About Us">WOW24-7 is a leading bike-sharing platform dedicated to revolutionizing urban mobility.We provide easy and sustainable transportation solutions across various European cities.Our mission is to integrate bike-sharing into urban transport networks, reducing traffic congestion and contributing to greener cities.Job Description">As our Team Lead...


  • Remote, Gdańsk, Czech Republic GetResponse S.A. Full time

    About UsGetResponse S.A. is a leading provider of email marketing and marketing automation software, serving over 350,000 small businesses and 1,000+ enterprise customers since 1998.Job SummaryWe are seeking a highly motivated Sales Development Representative to join our team. As a key member of our sales efforts, you will be responsible for proactively...


  • Remote, Czech Republic Mozio Full time

    Drive Mozio's expansion by cultivating strong connections, identifying new opportunities, and confidently promoting our services.About the RoleThis is a full-time position, working 5 days a week (weekdays and/or weekends) for 8 hours a day.You will be employed as a contractor, providing you with the flexibility you need to excel in your role.We offer four...


  • Remote, Krakow, Czech Republic Teleperformance Poland Full time

    Company OverviewNexi Group & TP, a European PayTech leader, is collaborating to set new standards in the world of payments. We are seeking an individual with expertise in German and customer service skills.SalaryA competitive salary ranging from 7000-12900 PLN gross/month, based on your experience, is offered as part of our employment contract.Job...


  • Remote, Czech Republic eConsulting Full time

    About the RoleWe're seeking a Senior Enterprise Sales Professional to drive revenue growth within a specified region, owning and hitting/exceeding annual sales targets.Key Responsibilities:Create and execute territory business plans to achieve sales targets and expand our customer base.Develop account plans for new relationships, building, maintaining, and...


  • Remote, Wrocław, Czech Republic Fieldcode Full time

    Company OverviewFieldcode is a Field Service Management (FSM) software company founded on 20 years of global field service expertise. The company prioritizes customer service standards and strives towards climate positivity.


  • Remote, Czech Republic Secfix Full time

    About SecfixWe're a cutting-edge tech company dedicated to automating security compliance for small and medium-sized businesses in Europe. Our innovative platform integrates with clients' tech stacks, extracts the necessary data, and creates checklists for seamless compliance. We're on a mission to become the leading European compliance automation...


  • Remote, Wrocław, Czech Republic Deviniti Full time

    We are looking for a seasoned ITSM consultant to join our team as a Senior Atlassian Consultant. In this role, you will work closely with clients to assess their current ITSM processes and identify opportunities for migration to Atlassian Cloud.Job DescriptionAs a Senior Atlassian Consultant, you will be responsible for designing and implementing customized...


  • Remote, Warszawa, Czech Republic HTH Recruitment Full time

    HTH Recruitment is a global medical company seeking an experienced Payroll Specialist with Dutch to join our team. The successful candidate will be responsible for ensuring accurate and timely payroll processing, as well as providing exceptional customer service.Key Responsibilities:Process payroll data from multiple sources, ensuring accuracy and...


  • Remote, Czech Republic Unitask Group Full time

    Company OverviewThe Unitask Group is a global software company that delivers innovative IPaaS cloud solutions. We help businesses across various industries create seamless environments for their heterogeneous applications.Job DescriptionWe are seeking an experienced Technical Integration Specialist to join our team and contribute to the development and...


  • Remote, Cologne, Czech Republic aqua cloud GmbH Full time

    aqua cloud GmbH is looking for an ambitious Sales Executive to join our global sales team. As a Sales Executive, you will be responsible for working with qualified leads from midsize to enterprise European businesses, provided by our lead generation/qualification team, and seeing them through to closure.Our sales team doesn't just 'sell.' We provide our...


  • Remote, Katowice, Czech Republic zondacrypto Full time

    About zondacryptozondacrypto is a cutting-edge fintech company that's revolutionizing the industry with innovative products and services. We're on a mission to create a better future for our customers and partners, and we need talented individuals like you to help us achieve our goals.


  • Remote, Czech Republic Lumen Global Full time

    About UsLumen Global is a forward-thinking technology company specializing in modern web and mobile solutions. Our projects span from custom WordPress themes to comprehensive e-commerce platforms, with a strong focus on delivering tailored digital strategies that drive business growth.Job DescriptionWe are seeking an experienced WordPress Developer to join...


  • Remote, Czech Republic Link Group Full time

    Job OverviewWe are seeking a highly skilled ServiceNow IT Specialist to join our team at Link Group. As a key member of our technical team, you will be responsible for designing and developing custom applications and modules in the ServiceNow platform, focusing on ITSM, CMDB, or IRM.Key ResponsibilitiesConfigure and customize the ServiceNow platform to meet...


  • Remote, Czech Republic Outstaff Your Team Full time

    At Outstaff Your Team, we're on the hunt for a seasoned Research Specialist to join our dynamic team. As a pivotal member of our operations, you'll play a key role in identifying new opportunities, tools, and technologies that drive innovation and elevate our processes.We're looking for someone who thrives on in-depth analysis, testing new solutions, and...


  • Remote, Czech Republic Augmenta Full time

    As a seasoned developer, you will play a crucial role in designing and developing mission-critical solutions for our high-performance distributed trading systems.Job OverviewAugmenta is an IT consulting firm that specializes in providing digital solutions to businesses of all industries. Our team of experienced professionals works closely with clients to...


  • Remote, Czech Republic ZaWin Full time

    We are seeking a skilled Technical Support Specialist to join our team at ZaWin. As a key member of our support team, you will be responsible for diagnosing and resolving technical issues related to software, networks, systems, and hardware in dental practices.ResponsibilitiesDiagnose and resolve technical issues related to software, networks, systems, and...