Strategic Data Services Director for Operational Excellence

14 hours ago


Remote, Czech Republic AVENGA Full time
About the Role

As a Strategic Data Services Director, you will be responsible for leading the operational delivery and governance of product services at AVENGA. This includes owning every aspect of service delivery, governance, and performance.

Key Responsibilities
  • Face to the business for operational services, serving as the initial point of contact and escalation for operational service issues.
  • Drive continuous improvements to facilitate 'good enough' team output and elevate overall service experience.
  • Collaborate with Product Managers to ensure releases and changes are delivered in a controlled and agile manner.
  • Lead the operations of services and products to achieve fit-for-purpose service levels in productivity, quality, output, and cost.
  • May act as squad lead for run squads (ops or devops).
Requirements

ITIL certification is required for this role.

Additional Benefits

Enjoy additional perks such as sport subscription, training budget, and private healthcare. You will also have the opportunity to work on international projects.



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