Operational Excellence Manager

3 weeks ago


Remote Kyiv, Czech Republic Competera Full time
Job Description:

We are seeking an experienced Operational Excellence Manager to join our team at Competera. This role will be responsible for improving the quality and efficiency of our service delivery operations.

About Us:

Competera is a leading provider of pricing solutions, and we are building a place where optimal pricing decisions can be made easily. We believe that AI technologies will soon drive all challenging decisions and are capable of helping humans be better.

What We Offer:
  • A competitive salary: $120,000 - $180,000 per year, depending on location and experience.
  • A remote-first ideology: freedom to operate from the home office or any suitable coworking space.
  • Flexible working hours (we start from 8 to 11 am) and no time tracking systems.
  • Regular performance and compensation reviews.
  • Recurrent 1-1s and measurable OKRs.
  • In-depth onboarding with a clear success track.
  • Competera covers 70% of your training/course fee.
  • 20 vacation days, 15 days off, and up to one week of paid Christmas holidays.
  • 20 business days of sick leave.
  • Partial medical insurance coverage.
Key Responsibilities:
  • Serve as the main point of contact for live customers.
  • Oversee and improve the delivery of Competera services to live customers.
  • Lead technical support team.
  • Manage change requests for live customers.
  • Investigate incidents not related to the RnD part, facilitate the rest.
  • Suggest improvements in process/product to make tasks repeatable and scalable.
  • Track and upkeep service SLAs.
Requirements:
  • Project management experience in software development.
  • Familiarity with building transparent processes for service delivery.
  • Skills in stakeholder management.
  • Participation in hiring and forming new teams with technical roles.
  • Experience with tools: Jira, Jira SD, G Suite.
  • Advanced level of English proficiency + business communication skills.
  • Advanced level of Ukrainian proficiency + business communication skills.


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