**Customer Success Expert**

3 weeks ago


Remote, Czech Republic DNA325 Full time
About the Job

We are looking for a skilled Customer Experience Manager to join our team at DNA325. The ideal candidate will have experience working with customers and patients, analyzing feedback, and suggesting process improvements.

The successful candidate will be responsible for helping customers with their questions, working independently, and learning quickly. They will also participate in workshops and task forces to develop growth projects and ideas.

We offer a dynamic and innovative environment with diverse tasks, a clear work structure, and a strong team that values initiative and creativity.

About the Company

Our client is a leading company for cognitive health with over 25 million users. They are addressing questions related to digital neurological apps and their impact on mental fitness and well-being.

Our client has been awarded by the Federal Ministry of Education and Research and the Ministry of Health for their mission to adapt proven methods of science and practice to the needs of today.

What We Offer
  • Flexible working hours and 100% remote or hybrid work arrangement
  • A tailored onboarding program to build skills and knowledge
  • A clear work structure that values initiative and creativity
  • Flat hierarchies and an open feedback culture
  • Diverse tasks in a dynamic and innovative environment
  • Rapid promotion opportunities and a good salary
  • Sponsored gym memberships and other sports courses
  • A training budget of EUR 1,000 for personal development


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