Customer Support Specialist

1 week ago


Remote Kyiv Kraków Warszawa, Czech Republic Railsware Full time

**About the Role**

We are seeking a skilled customer support specialist to join our team at Railsware. As a product support expert, you will be responsible for providing top-notch support to our clients, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:

  • Respond to customer inquiries via email and chat
  • Verify accounts for spam and phishing prevention
  • Independently solve client requests and issues
  • Collaborate with the Product Owner or Development Team to find solutions
  • Follow up on support requests to ensure client satisfaction

Requirements:

  • Technical support experience
  • Product support expertise
  • Proficiency in Help Scout or Zendesk
  • Excellent communication and problem-solving skills

What We Offer:

  • Flat structure and international projects
  • Home office flexibility
  • Sport subscription and training budget
  • Private healthcare and modern office facilities


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