Customer Support Specialist
1 week ago
**About the Role**
We are seeking a skilled customer support specialist to join our team at Railsware. As a product support expert, you will be responsible for providing top-notch support to our clients, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities:
- Respond to customer inquiries via email and chat
- Verify accounts for spam and phishing prevention
- Independently solve client requests and issues
- Collaborate with the Product Owner or Development Team to find solutions
- Follow up on support requests to ensure client satisfaction
Requirements:
- Technical support experience
- Product support expertise
- Proficiency in Help Scout or Zendesk
- Excellent communication and problem-solving skills
What We Offer:
- Flat structure and international projects
- Home office flexibility
- Sport subscription and training budget
- Private healthcare and modern office facilities
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