Strategic Capacity Operations Manager

10 hours ago


Remote, Czech Republic Nordcloud Full time

Company Overview

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Nordcloud is a leading provider of cloud services, helping clients thrive on their cloud journey in solution areas such as infrastructure, migration, data, and security.

Job Description

We are currently looking for a Capacity Process Lead to join our team in Poland. The role involves working with various stakeholders (Internal, Customers, and Hyperscaler representatives) and making sure internal processes are up to date with contractual requirements and changes implemented on the serviced platforms (AWS, Azure, GCP).

Day-to-day operations are performed by a c. 10-man team based mostly in India, which requires support and guidance in case of out-of-ordinary requests or system issues, as well as review of the performed work. In the meantime, internal documentation is maintained/added and processes are automated to streamline the delivery as much as possible.

Key Responsibilities:

  • Supporting CSM & Sales teams with client requests as needed
  • Maintaining current billing system (Insight) and driving implementation of new solution (Apptio MSP)
  • Assessing impact of Hyperscaler changes on current processes and systems
  • Overseeing day-to-day work and service delivery for Capacity resale
  • Investigating complex issues and anomalies or ad-hoc requests
  • Attending internal and external meetings related to Capacity offerings

Required Skills and Qualifications:

  • Cloud knowledge, including AWS, Azure, and Google Cloud
  • Excel skills, including data analysis
  • Athena and SQL proficiency
  • Power BI experience
  • Strong analytical and problem-solving skills
  • Excellent communication and teamwork skills

Benefits:

  • Individual training budget and exam fees for certifications
  • Flexible working hours and remote working model
  • Laptop and equipment of your choice
  • Local package, including private health care, life insurance, MyBenefit cafeteria system

Others:

Nordcloud offers a dynamic and innovative work environment, with opportunities for professional growth and development. We prioritize employee well-being and provide a range of benefits to support work-life balance.



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