
Customer Support Specialist with English Expertise
3 days ago
Formstack is seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer support via email, video/phone call, and occasionally chat-based support.
Key Responsibilities- Leverage your expertise to provide top-notch support to customers via multiple channels
- Collaborate closely with the Formstack team to answer questions, provide feedback, and assist in finding use-case solutions
- Develop and maintain in-depth knowledge of Formstack products and services
- Work in a fast-paced environment and meet/exceed service standards in ticket volume, CSAT, and quality metrics
- Create written and/or video documentation to assist in keeping resources up-to-date
- Contribute innovative ideas to solve complex customer issues and share them with the team
- 1-2 years of Customer Support experience in a moderately technical environment
- Proactive, resourceful, and empathetic mindset
- Able to work successfully with minimal oversight
- Ability to tackle complex issues and think outside the box
- Good time-management skills and willingness to learn and adapt
- Knowledge/experience in online forms, basic programming (HTML, CSS, JavaScript), and SaaS
- Experience contributing to the build-out and maintenance of both internal and external knowledge bases
- Slack, Salesforce, Service Cloud, Sumologic, Sendgrid, Online forms, HTML, CSS
- Private healthcare, International projects, Modern office, In-house trainings
Formstack is an equal opportunity employer dedicated to building a diverse, inclusive, and authentic workplace. We encourage applicants from diverse backgrounds to apply and share their unique perspectives with us.
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