Customer Support Specialist with English Expertise

3 days ago


Kraków, Lesser Poland, Czech Republic FORMSTACK Full time
Job Overview

Formstack is seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer support via email, video/phone call, and occasionally chat-based support.

Key Responsibilities
  • Leverage your expertise to provide top-notch support to customers via multiple channels
  • Collaborate closely with the Formstack team to answer questions, provide feedback, and assist in finding use-case solutions
  • Develop and maintain in-depth knowledge of Formstack products and services
  • Work in a fast-paced environment and meet/exceed service standards in ticket volume, CSAT, and quality metrics
  • Create written and/or video documentation to assist in keeping resources up-to-date
  • Contribute innovative ideas to solve complex customer issues and share them with the team
Requirements
  • 1-2 years of Customer Support experience in a moderately technical environment
  • Proactive, resourceful, and empathetic mindset
  • Able to work successfully with minimal oversight
  • Ability to tackle complex issues and think outside the box
  • Good time-management skills and willingness to learn and adapt
Preferred Skills
  • Knowledge/experience in online forms, basic programming (HTML, CSS, JavaScript), and SaaS
  • Experience contributing to the build-out and maintenance of both internal and external knowledge bases
Benefits
  • Slack, Salesforce, Service Cloud, Sumologic, Sendgrid, Online forms, HTML, CSS
  • Private healthcare, International projects, Modern office, In-house trainings
About Us

Formstack is an equal opportunity employer dedicated to building a diverse, inclusive, and authentic workplace. We encourage applicants from diverse backgrounds to apply and share their unique perspectives with us.



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