
Financial Operations Specialist with International Expertise
5 days ago
**Job Overview**
- As a Cash Collection Specialist, you will play a crucial role in proactively chasing payments from customers and managing their accounts.
**Key Responsibilities**
- Educational Background: You hold a degree in finance, accounting, or a related field.
- Technical Skills: You have hands-on experience with Microsoft Office (Word, Outlook, Excel, Access) and proficiency in enterprise technologies such as SAP, SAP FSCM. Ideal candidates also possess experience with integrated CBC Software Solutions.
- Experience: You have at least 1 year of credit/collections experience or customer service experience related to large corporate customers, as well as high-volume and multi-platform environments. Experience with process migration and centralization is a plus.
- Language Skills: You possess C1 level English language proficiency, and an additional European language such as German, Spanish, Portuguese, or Czech would be an asset.
**What We Offer**
- Competitive Compensation Package: Private medical care, life insurance, stock purchase, lunch subsidy, sports cards
- Work-Life Balance
- Matrix Organization
- Collaborative Environment
- Development Opportunities
- Versatile Career Paths
- Supportive Culture
- Relocation Support for international candidates and those living outside of Krakow
- Social events such as family gatherings and charity auctions
- A comfortable working environment (Library, relaxation area, casual dress code)
- Parking space for cars and bikes
**Account Management Tasks**
- Proactively chase payments through phone calls
- Document and update account status, handle referrals, and transfer funds on accounts
**Payment Processing and Other Duties**
- Chase remit for payments received and provide copy documents
- Initiate write-off requests following approval policy
- Identify, resolve, and escalate queries as necessary
- Support clearing cash accounts by transferring funds as needed
- Request credit notes and coordinate with billing resources
- Manage refunds for overpayments and credit balances
- Maintain high standards of system operation and data quality
- Produce reports as required and provide collection-related reporting
- Provide forecasts and reporting
- Troubleshoot and resolve account issues driving payment delays
- Actively support and manage controls and compliance with SOX defined processes
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